Customer Success Manager, Dutch, French, German

Jobtailor; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Jobtailor in Barcelona seeks a Customer Success Manager to own ARR targets for a portfolio of site-based accounts, driving renewals and expansions in a fast‑growing SaaS environment.

You will lead onboarding and adoption using data from Gainsight, Salesforce and PowerBI; translate insights into value and collaborate on new opportunities. Requires a Bachelor’s degree, 2 years in ARR/renewals or inside sales, Dutch and English fluency, plus French or German.

Formación

• Bachelor's degree required.
• 2 years in customer success, renewals (ARR) or inside sales.
• Fluency in Dutch and English required; additional proficiency in French or German.
• Experience increasing annual recurring revenue (ARR).
• Experience with Gainsight, Salesforce and PowerBI.
• Experience in manufacturing or automation industry.
• Experience with SaaS, subscription and service business models.
• Strong organizational and time-management skills.

Responsabilidades

• Manage ARR targets across portfolio contracts and subscriptions.
• Lead onboarding, adoption, expansion and renewal motions using data tools.
• Translate data into customer value to grow service contracts and subscriptions.
• Collaborate with sales, distributors and business leads on new opportunities.
• Coordinate with sales, care and BU on pricing, specs and product adaptations to maintain satisfaction.

Conocimientos

Customer success experience

ARR/renewals experience

Inside sales experience

Dutch & English fluency

French or German proficiency

Educación

Bachelor's degree

Herramientas

Gainsight

Salesforce

PowerBI

Descripción del empleo

Responsibilities

• Responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
• Lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
• Translate data and insights into customer value, leading to increased service contracts and software subscriptions.
• Collaborate with sales, distributors and business leads to identify new contract opportunities.
• Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction.

Requirements

• Bachelor's degree
• 2 years of experience in customer success, renewals (ARR), and/or inside sales
• Fluency in Dutch and English is required.
• Additionally working proficiency in French or German
• Experience increasing annual recurring revenue
• Experience with Gainsight, Salesforce and PowerBI
• Work experience in the manufacturing or automation industry.
• Experience with SaaS, subscription, and service business models.
• Strong organizational and time-management skills