Klantmanager (M/V)

Momentum Global; Barcelona; Híbrido; EUR 48.000 - 72.000; Jornada completa

Descripción de la vacante

Momentum Global is seeking a Customer Success Manager to support Dutch-speaking clients in a SaaS environment. You will proactively monitor account health, manage relationships with restaurant owners and staff, and collaborate with Support, Product, and Operations to prevent churn and drive value.

Fluency in Dutch and English is essential for cross-border client engagement. The role offers a flexible hybrid setup in Barcelona, with opportunities to work across European markets and scale customer

Formación

• 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• Deep empathy, active listening, and hospitality-first mindset when managing client relationships.
• Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• Strong organizational skills and ability to manage a portfolio of multi-site or independent accounts.
• Seamless collaboration with Support, Product, and Operations teams.

Responsabilidades

• Proactive Account Health Monitoring: Regular check-ins via phone/video to evaluate software usage and satisfaction.
• Relationship Management: Build warm relationships with restaurant owners, managers, and staff as trusted contact.
• Risk Mitigation & Issue Resolution: Address concerns to stabilize high-risk accounts before churn.
• Continuous Value Delivery: Use client feedback to offer tailored advice and best practices.
• Feedback Loop: Collaborate with Support, Product, and Operations to elevate the client experience.
• Monitor satisfaction metrics and design targeted outreach for at-risk accounts.

Conocimientos

Dutch fluency

English fluency

Customer Success

Account management

B2B SaaS

Descripción del empleo

Customer Success Manager - Dutch Speaking About the job Language Requirements – English & Dutch Speaking As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

Key Responsibilities

• Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
• Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
• Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.
• Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.
• Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
• Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we’re looking for

• ~2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
• ~ Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
• ~ Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
• ~ Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.
• ~ Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
• ~ Fluency in Dutch & English - you will be working with customers based in the Netherlands region so fluency is a must. Plus strong English for internal collaboration (Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve

Why join?

Be part of a growing international team Work in a collaborative, supportive environment Gain exposure to multiple markets and cultures Opportunities for development and progression Hybrid working in Barcelona