Dutch-Speaking Customer Success Manager — SaaS Growth

Momentum Global

Barcelona

Híbrido

EUR 48.000 - 72.000

Jornada completa

Hace 3 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Una candidatura completa en un minuto — currículum adaptado y carta de presentación, listos para enviar.

Supera los filtros ATS

Descripción de la vacante

Momentum Global is seeking a Customer Success Manager to support Dutch-speaking clients in a SaaS environment. You will proactively monitor account health, manage relationships with restaurant owners and staff, and collaborate with Support, Product, and Operations to prevent churn and drive value.

Fluency in Dutch and English is essential for cross-border client engagement. The role offers a flexible hybrid setup in Barcelona, with opportunities to work across European markets and scale customer

Formación

2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
Deep empathy, active listening, and hospitality-first mindset when managing client relationships.
Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
Strong organizational skills and ability to manage a portfolio of multi-site or independent accounts.
Seamless collaboration with Support, Product, and Operations teams.

Responsabilidades

Proactive Account Health Monitoring: Regular check-ins via phone/video to evaluate software usage and satisfaction.
Relationship Management: Build warm relationships with restaurant owners, managers, and staff as trusted contact.
Risk Mitigation & Issue Resolution: Address concerns to stabilize high-risk accounts before churn.
Continuous Value Delivery: Use client feedback to offer tailored advice and best practices.
Feedback Loop: Collaborate with Support, Product, and Operations to elevate the client experience.
Monitor satisfaction metrics and design targeted outreach for at-risk accounts.