Customer Success Engineer: Enterprise Enablement & Growth

JetBrains; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

JetBrains is seeking a Customer Success Engineer for YouTrack to cultivate relationships with small, mid-sized, and enterprise customers, and to help partners deploy YouTrack successfully in the DACH region and worldwide.

You will provide technical guidance, onboarding sessions, training, demos, and materials; manage large accounts, liaise with the product team, and recruit partners to expand deployment capabilities.

Formación

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Strong English language skills; German language skills would be a plus.
• Strong interpersonal communication skills, both verbal and written.
• Experience delivering in-person and remote presentations and product demos.
• Technical background with hands-on experience in software development, QA, system administration, release automation, or related field.
• Able to work efficiently and independently in a distributed team.
• Proven track record of building and developing relationships in the B2B sphere.

Responsabilidades

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

Conocimientos

Customer-facing

English fluency

Interpersonal skills

Public speaking

Technical background

Distributed teamwork

B2B relationships

Descripción del empleo

JetBrains is seeking a Customer Success Engineer for YouTrack to cultivate relationships with small, mid-sized, and enterprise customers, and to help partners deploy YouTrack successfully in the DACH region and worldwide.

You will provide technical guidance, onboarding sessions, training, demos, and materials; manage large accounts, liaise with the product team, and recruit partners to expand deployment capabilities.