Customer Service Technician

Sécheron Hasler Group; Getafe; On-site; EUR 26,000 - 36,000; Full time

Job summary

Sécheron Hasler Group in Getafe, Madrid, is hiring a Customer Service Technician to carry out preventive and corrective maintenance, perform diagnosis, and support after-sales service.

You will document repairs, test repaired devices, and collaborate with sales and customer support to expand service activity. The role requires strong technical troubleshooting, attention to detail, and the ability to work independently with a customer-oriented mindset.

Qualifications

• Strong technical troubleshooting and diagnostic skills.
• Ability to perform maintenance, repair, and testing.
• Excellent attention to detail and documentation.
• Good communication and interpersonal skills.

Responsibilities

• Carrying out preventive and corrective maintenance, upgrading, and renovation of equipment in workshop (Getafe, Madrid) or at customer site.
• Realizing the troubleshooting and/or condition analysis on the ESS devices to determine appropriate repair/maintenance.
• Performing maintenance and repair work in accordance with the relevant technical documentation and procedures.
• Ensuring the operational performances of the repaired devices by performing the appropriate routine test.
• Reporting in writing the realized repair work in detail including the spare parts used, and the testing results on the dedicated protocol.
• Maintaining workshop tools, measuring instruments, and equipment in proper condition.
• Collaborating with the sales and the customer support to promote the service activity to potential clients.
• Collaborating on other after-sales service needs of the Sécheron Hasler group in Spain and abroad.
• For client sites or other ESS service centres visits, traveling approximately 20% of working time (equivalent to 45 days per year) is also included.

Skills

Technical troubleshooting

Customer-oriented

Independent working

Job description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

Safety meets innovation in our Electrical Safety Solutions unit. From high-speed circuit breakers to voltage limiters, we engineer the components that protect critical infrastructure. Be part of a team where your work safeguards lives and powers progress. For the expansion of our team, we are seeking to hire in Getafe, Madrid, a dynamic and motivatedCustomer Service Technician.

Main tasks:

• Carrying out preventive and corrective maintenance, upgrading, and renovation of equipment in workshop (Getafe, Madrid) or at customer site.
• Realizing the troubleshooting and/or condition analysis on the ESS devices to determine appropriate repair/maintenance.
• Performing maintenance and repair work in accordance with the relevant technical documentation and procedures.
• Ensuring the operational performances of the repaired devices by performing the appropriate routine test.
• Reporting in writing the realized repair work in detail including the spare parts used, and the testing results on the dedicated protocol.
• Maintaining workshop tools, measuring instruments, and equipment in proper condition.
• Collaborating with the sales and the customer support to promote the service activity to potential clients.
• Collaborating on other after-sales service needs of the Sécheron Hasler group in Spain and abroad.
• For client sites or other ESS service centres visits, traveling approximately 20% of working time (equivalent to 45 days per year) is also included.

• Strong technical troubleshooting, diagnostic, and problem-solving skills.
• Ability to perform maintenance, repair, and testing activities efficiently and accurately.
• Excellent attention to detail, ensuring high-quality repairs and technical documentation.
• Ability to meet deadlines and manage priorities effectively.
• Knowledge of safety procedures, quality standards, and maintenance best practices.
• Familiarity with railway industry standards and quality requirements is an advantage.
• Ability to identify potential technical risks and propose appropriate corrective actions.
• Strong organisational skills and ability to maintain accurate repair and testing records.
• Good communication and interpersonal skills, with a customer-oriented mindset.
• Ability to work independently and collaborate effectively with multidisciplinary teams.
• Proactive approach to continuous improvement, process optimisation, and operational efficiency.

We have flat hierarchies and direct communication between departments and management levels is encouraged. This allows us to make decisions quickly.

We give our employees full responsibility for their work tasks. All employees are encouraged to take initiative and contribute to the operational excellence of the company, and have ample opportunities to achieve their personal and professional growth goals.

The Sécheron Hasler Group is an equal opportunity employer and welcomes candidates from all backgrounds.

We look forward to receiving your application.