Customer Service Team Lead - In-Office, Global Travel Tech

Nuitée Travel Limited; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Nuitée is seeking an experienced Customer Service Team Lead to guide and develop our global Customer Service operation from our Barcelona office. You’ll lead a team of representatives and supervisors, coach on how to handle VIP bookings, cancellations, and special requests, and partner with other departments to streamline processes.

You’ll monitor SLAs and KPIs, foster a customer-first culture, and own performance reviews and continuous improvement initiatives.

Formación

• Minimum 4 years in customer service with leadership experience.
• Experience handling VIP clients and complex bookings is preferred.
• Strong written and verbal communication skills.

Responsabilidades

• Lead, train, and mentor a team of Customer Service Representatives and Supervisors.
• Manage calls and emails for VIP bookings, cancellations, and special requests.
• Collaborate with other departments to streamline processes and improve customer experience.

Conocimientos

Team leadership

Customer service

Communication

Problem solving

Herramientas

CRM software

Descripción del empleo

Nuitée is seeking an experienced Customer Service Team Lead to guide and develop our global Customer Service operation from our Barcelona office. You’ll lead a team of representatives and supervisors, coach on how to handle VIP bookings, cancellations, and special requests, and partner with other departments to streamline processes.

You’ll monitor SLAs and KPIs, foster a customer-first culture, and own performance reviews and continuous improvement initiatives.