B2B Customer Experience Operations Lead (Travel)

Exoticca international; España; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Offices in Barcelona city

Travel packages at reduced prices

Unlimited coffee

Team lunches

English/Spanish lessons

Bi-annual company parties

Referral bonus

Afterworks

Descripción de la vacante

Exoticca is seeking a B2B Operations Coordinator – Customer Experience to support the day-to-day performance and continuous improvement of our B2B support operations, ensuring a high-quality experience for our Travel Advisors. You will supervise KPIs, guide the team, handle escalated cases, and coordinate productivity, quality, and service levels across shifts.

This on-site role in Barcelona offers international exposure within a fast-growing multicultural team and competitive compensation with

Formación

• 2+ years people management experience.
• Excellent leadership and interpersonal skills.
• Multitask ability and customer-focus mindset.
• Outstanding written and verbal communication skills.
• Fluent English level.
• Experience in B2B operations (Travel or marketplaces is a strong plus).
• Deep knowledge of Amadeus / GDS, on the operations and implementation part.
• Experience working with DMC is required.
• Experience working with systems as Salesforce and Travelfusion are a must.

Responsabilidades

• Own B2B customer experience performance end-to-end, including service levels, backlog, response times, and customer satisfaction.
• Daily supervision, report and monitoring of KPIs.
• Continually engaging, motivating, supporting, and developing your team to achieve success and meet customer expectations.
• Constantly supervise, and report DMC & Travel Advisors inquiries when they affect Exoticca products.
• Act as first point of contact for escalated internal issues, taking ownership for a successful resolution.

Conocimientos

Leadership

People management

Customer focus

Multitasking

Communication

English fluency

Herramientas

Amadeus / GDS

Salesforce

Travelfusion

DMC operations

Descripción del empleo

Exoticca is seeking a B2B Operations Coordinator – Customer Experience to support the day-to-day performance and continuous improvement of our B2B support operations, ensuring a high-quality experience for our Travel Advisors. You will supervise KPIs, guide the team, handle escalated cases, and coordinate productivity, quality, and service levels across shifts.

This on-site role in Barcelona offers international exposure within a fast-growing multicultural team and competitive compensation with