Flight Operations Specialist, L2 - Complex Case Resolver

Nuitée; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Nuitée in Barcelona is seeking a Flight Operations Agent L2 to own cases requiring experience, technical know-how and sound judgment. You will work across GDS platforms, assess airline policies and determine the right resolution, balancing customer outcomes with operational risk. Join a fast-moving team building global travel infrastructure.

The role emphasizes independent decision-making, strong English communication and ongoing process improvements in a scaling travel-tech environment.

Formación

• 5+ years of experience in flight operations, airline servicing, ticketing or post-bookings support.
• Strong hands-on experience with at least one major GDS: Sabre, Travelport (Galileo/Worldspan) or Amadeus.
• Personally handled complex servicing, including schedule changes, ticket modifications, reissues and refunds.
• Makes sound operational decisions and is comfortable working independently.
• Communicates clearly in English; additional languages are a plus.
• Thrives in a fast-moving environment where processes continue to evolve.

Responsabilidades

• Manage escalated flight-servicing requests from L1.
• Execute manual post-booking actions: changes, reissues, refunds, name corrections.
• Work directly in GDS platforms and airline systems to resolve complex cases.
• Review fare rules, booking history and airline policies to determine resolution.
• Decide whether Nuitée should process a request or travellers should engage the airline.
• Balance customer outcomes with operational and commercial risk.
• Collaborate with teams to improve processes and automation.

Conocimientos

Flight operations

Airline servicing

Ticketing / post-bookings

Decision making

Independence

Clear communication (EN)

Herramientas

Sabre

Travelport (Galileo/Worldspan)

Amadeus

Descripción del empleo

Nuitée in Barcelona is seeking a Flight Operations Agent L2 to own cases requiring experience, technical know-how and sound judgment. You will work across GDS platforms, assess airline policies and determine the right resolution, balancing customer outcomes with operational risk. Join a fast-moving team building global travel infrastructure.

The role emphasizes independent decision-making, strong English communication and ongoing process improvements in a scaling travel-tech environment.