Customer Service Specialist with Norwegian

TDCX; Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

World-class offices

Recognition programs

Career development

Flexible working

Mentoring

Descripción de la vacante

TDCX in Spain (Barcelona area) is seeking a customer care professional to support care organizations and operate Telecare systems. You will resolve inquiries related to robots, alarms, and Telecare operations, with escalation to Tier 2 as needed.

The role emphasizes patient/worker empathy, clear communication, and accurate documentation, in a flexible work environment connected to a global BPO leader.

Formación

• Advanced/Higher/Graduate Diploma or higher degree in any field, or relevant experience.
• Passion for creating excellent customer experience.
• Attention to detail and technical orientation for remote corrections.
• Strong communication skills and ability to explain technical details simply.
• Empathy for healthcare context and first-contact problem resolution.
• Previous customer service experience is advantageous.
• Excellent English and local market language skills.
• EU passport or valid Working Visa.

Responsabilidades

• Provide exceptional customer care to care organizations.
• Handle support calls about medicine dispensing robots and Telecare system.
• Assist customers with robot usage, refilling, alarms, and Telecare operations.
• Perform 24/7 remote corrections and monitor alarms.
• Escalate issues to tier 2 when not resolvable.
• Prioritize and coordinate tasks and assignments.
• Document calls with relevant information.

Conocimientos

Customer service

Empathy

Communication

Problem solving

Attention to detail

Educación

Advanced/Higher Diploma

Bachelor's Degree

Herramientas

Telecare system

Descripción del empleo

• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

-Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.

-Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.

-Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.

-Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.

-Escalating possible issues to tier 2 when unable to resolve the issue.

-Prioritize and coordinate tasks and assignments.

-Documenting each call with relevant and necessary information.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
• Passion to create excellent customer experience.
• Attention to detail and technical orientation (to solve remote corrections).
• Good communication skills, and ability to explain technical details in layman's terms.
• Strong empathy as you will be handling issues in a healthcare environment.
• Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills in English and the language of supporting market.
• Valid EU passport/Working Visa

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.