Customer Service Specialist with German

TDCX; Barcelona; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration

Medical insurance

World-class workspaces

Flexible working

Mentoring

Global awards

Descripción de la vacante

TDCX Barcelona is seeking a customer service professional fluent in English and German to join our global CX team. You’ll handle inquiries across email, phone and chat, resolve issues creatively, and ensure a high-quality service experience.

In this role you’ll collaborate with product, sales and CX teams, maintain accurate customer records in our systems, and learn our products deeply to help healthcare-focused clients. Flexible work arrangements and world-class training support your growth.

Formación

• Bachelor's degree or relevant experience.
• Excellent verbal and written communication in English and German at a native level.

Responsabilidades

• Handle customer inquiries via email, phone and chat.
• Resolve problems and complaints with creativity to ensure excellent service.
• Collaborate with product, sales and customer experience teams.
• Store all customer data reliably in our systems.
• Know our products in detail and apply the mission to healthcare.

Conocimientos

Customer communication

Empathy

Problem solving

Team collaboration

Proactive

Educación

Bachelor's degree or equivalent

Herramientas

CRM systems

Descripción del empleo

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• -As a competent contact person for our customers, you will take care of all administrative and technical concerns as well as after-sales questions via email, phone and chat.
• -You will solve problems and complaints through creativity to offer our customers an excellent service experience.
• -You will collaborate with other teams (for example, product, sales, and customer experience) to ensure that we provide the best service to our customers.
• -You will store all customer-related data reliably in our systems.
• -You will know all our products by heart right down to the last point of the program.
• -You will live and apply the project mission - to make healthcare more human.

Who are we looking for?

• -Candidate must possess at least an Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
• -You enjoy communicating with customers and proactively try to find satisfactory solutions for them.
• -You always keep a cool head, even in heated situations.
• -You feel comfortable in a fast-paced, dynamic working environment and your way of working is characterized by independence and proactivity.
• -Strong empathy as you will be handling issues in a healthcare environment.
• -Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
• -Previous customer service experience is an advantage.
• -Excellent verbal and written communication skills in English and you speak German at a native level.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.