Customer Service Specialist (temporary)

Accord Healthcare; Barcelona; Presencial; EUR 30.000 - 38.000; Jornada completa

Descripción de la vacante

Accord Healthcare is seeking a Customer Service specialist to support the team in handling customer inquiries, order management, and incident coordination. You will liaise with transportation agencies to track shipments and manage incidents, while maintaining up-to-date databases and ensuring smooth communication with customers.

The ideal candidate is operative, team-oriented, and skilled in Excel; experience with ES KER, EDICOM, or SAP is a plus.

Formación

• Experience in customer service and incidents management.
• Proficient in Excel and data entry.
• Capable of coordinating with transportation agencies and tracking shipments.
• Strong communication and ability to work in a team.
• Knowledge of incident management and order tracking.

Responsabilidades

• Support the Customer Service team with order management and customer inquiries.
• Direct contact with transportation agencies and track shipments.
• Manage incidents related to orders and shipping processes.
• Maintain and update databases to ensure data accuracy.
• Provide pre-notice to customers before incidents are detected.

Conocimientos

Customer service

Telephone support

Teamwork

Active listening

Databases management

Herramientas

Excel

ESKER

EDICOM

SAP

Descripción del empleo

We are looking for a Customer Service specialistwho will support the team with

• Customer Service
• Telephone Answering unit
• Order management
• Direct contact with transportation agencies, track shipments
• Incidents management orders / shipping
• Maintenance and updating databases
• Pre notice to customers before they detect the incidence

The Person

• Operative and communicative
• Person with ability to work in team
• Ability to listen and transmit customer information
• Kindness in the treatment of others
• Person with capacity to assume criticisms and adapt to new procedures
• Good level in Excel
• Knowledge of other software’s (ESKER, EDICOM)
• SAP knowledge
• Experience in customer service and management of incidents