Ops & Support Associate

Jobtailor; Madrid; Presencial; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Jobtailor, based in Madrid, is seeking an energetic bilingual customer support representative to handle inbound requests via email, phone and live chat. You will resolve a variety of issues, ensuring accurate tax return handling and maintaining strong relationships with accountant partners.

You will own cases, contribute to projects to improve processes and product, and analyze data to drive better service.

Formación

• Experience in customer service roles.
• Fluent in Spanish and English.
• Strong communication and empathy.
• Ability to manage multiple channels (email, phone, chat).
• Willingness to learn about our product.
• Detail-oriented with a problem-solving mindset.

Responsabilidades

• Provide inbound support via email, phone and live chat.
• Resolve a wide range of issues, including tax return guidance and accountant partnerships.
• Own customer problems and drive resolution.
• Contribute to projects to improve processes and product.
• Analyze data to improve service and offerings.

Conocimientos

Strong communication skills

Bilingual communication

Customer service experience

Problem solving

Attention to detail

Calm under pressure

Willingness to learn

Team player

Descripción del empleo

• You will provide inbound customer support via email, phone and live chat.


• Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.


• No two problems are the same. You'll take full ownership of issues that you'll be empowered to resolve.


• You'll also get involved in projects to help us build a bigger, better business. And you'll provide insights and feedback to improve our processes and product.


• You'll help us analyse data in order to improve our product, service and offer.

Requirements

• Strong communication skills.


• Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English.


• Previous customer service experience.


• Passionate about technology and desire to understand our product inside out.


• Strong customer empathy, attention to detail and calm under pressure.


• A willingness to learn and progress.


• Problem solver and team player.

Core Competencies

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy.

Highest-signal resume keywords

• Customer Service Experience


• Bilingual Communication (Spanish and English)


• Problem Solving


• Data Analysis


• Attention to Detail

ATS Optimization Keywords

Soft Skills

• Strong Communication Skills


• Customer Empathy


• Calm Under Pressure


• Willingness to Learn


• Team Player

Industry Keywords

• Inbound Customer Support


• Tax Return Management


• Accountant Relationship Management


• Process Improvement


• Product Insights