Customer Service Specialist

AWC (American Water Chemicals); Barcelona; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Flexible remote work

Competitive salary

Descripción de la vacante

Amaya Solutions Europe, the Spanish-based subsidiary of American Water Chemicals, seeks a bilingual B2B Customer Service Specialist in Barcelona. You will coordinate orders with production, track shipments, resolve complaints, and support the sales team with quotations and logistics.

Responsibilities include communicating with freight forwarders, obtaining transport quotes, arranging shipments, monitoring stock availability, and ensuring timely delivery while maintaining strong customer

Formación

• At least 2 years in a B2B customer service and logistics role.
• Experience with A3ERP and/or SAP mandatory.
• Minimum Bachelor's Degree required.
• Experience in Chemicals or Water Treatment industries preferred.

Responsabilidades

• Respond to customer orders and quotations from outside sales, phone, and email.
• Coordinate with departments to handle orders, shipments, and delivery dates.
• Work with Finance to ensure correct fiscal details on ERP-generated documents.
• Support sales to grow and maintain the customer base.

Conocimientos

Bilingual English Spanish

Excellent communication

Organization & multitasking

Self-driven

Educación

Bachelor's Degree

Herramientas

A3ERP

SAP

MS Office

Adobe products

Descripción del empleo

• Only applicants with Business to Business customer service and logistic experience need to apply
• Minimum 2 years experience in customer service and logistic
• Must be fluent in both English and Spanish
• Knowledge of A3ERP and/or SAP is mandatory

We are looking for an experienced bilingual B2B Customer Service Specialist based in Barcelona (Spain) who is positive, hardworking, detail oriented, and takes pride in their work.

The position’s focus will be to support customers as well as our own sales team by coordinating incoming orders with the production department, tracking shipments, resolving customer complaints, preparing quotations.

The Customer Service Specialist will also be responsible to handling the communication with freight forwarders and external logistic partners, requesting transport quotations, arranging and following shipments, and monitoring stock availability.

The position will report to the Global Sales Director.

Job Summary

• Respond to customer order and quotation requests received via outside salespersons, telephone and e-mail.
• Coordinate with other departments in handling purchase orders, shipments arrangements, delivery dates, and providing service to customers.
• Coordinate with the Finance Department the correct fiscal details to be added on the documents generated with the company ERP system.
• Support sales people as needed to help growth the company's customer base and maintain existing customers.

Responsibilities

• Forward incoming leads (phone/website) to Sales Managers for follow up and closing.
• Review existing customer contracts to ensure that company remains in compliance with customer requirements.
• Prepare and submit proposals. Generate written quotations.
• Track open purchase orders
• Prepare and/or assist the preparation of internal Sales and Finance Documents and Report, according to the needs of the Sales Department and the Finance Department
• Handle the logistics processes related with the orders, such as communication with freight forwarders and external logistic partners, provide shipping quotations to the sales team, monitor and follow shipments.
• Perform follow-up to ensure timely shipment of materials and customer satisfaction
• Support sales team as needed to ensure growth of company's customer base, and maintenance of existing customers.
• Must be attentive to detail in all activities

Skills

• Meticulous attention to detail in all daily duties
• Ability to do juggle multiple projects while still remaining extremely organized
• Self management of time and priorities
• Must possess excellent written and verbal communication skills in both Spanish and English. This includes clear articulation and the ability to assist customers in resolving any issues by acting as an intermediary with the relevant departments
• Must have excellent computer skills, and be well versed in the use of MS Office and Adobe products. Experience with ERP systems such as A3ERP and/or SAP is mandatory.
• Must be self driven.
• Bilingual - Fluent in English and Spanish

Experience and Qualifications

• At least 2 years’ experience in a B2B customer service and logistic role;
• Experience with A3ERP and/or SAP;
• Minimum Bachelor's Degree is required;
• Applicants with experience in Chemicals companies and/or Water Treatment companies will be given stronger consideration;

Who we are and what we offer:

We (Amaya Solutions Europe) are the Spanish-based subsidiary of American Water Chemicals (AWC), a membrane chemicals manufacturer in business since 1993 and with HQ in Tampa, Florida (USA). We are an agile company, acting as a startup but supported by an established international group, focused in growing the global business of the AWC Group in EMEIA & APAC (Europe, Asia, Africa and Oceania). We offer flexibility (currently this position is hybrid – we have an office in Barcelona and offer flexible remote work), a relaxed environment and a competitive salary.