Fashion Support Consultant (Catalan speaking) - Onsite - MS01

Talkpush; Bellprat; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time hours 39/week

Temporary contract

Salary with bonus up to €1,200

Office in Barcelona

Referral bonus

Paid training

Job summary

Concentrix in Barcelona seeks a Fashion Consultant to handle customer interactions and support brands. You will take calls, chats, and emails, resolve requests within SLA, and maintain product knowledge for clients.

We offer full-time hours, a temporary contract, competitive salary with a yearly bonus, central office in Barcelona, referral rewards, and comprehensive training to help you succeed.

Qualifications

• Are proficient or bilingual in Catalan and Spanish plus an advanced level of English.
• Strong customer service mindset with ability to listen and adapt to client needs.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, chats, or other alerts) and resolve user demands.
• Take incoming calls from boutiques and shops and resolve demands.
• Log call details onto call management systems and provide responses within SLA.
• Maintain product knowledge and expertise for client applications.

Skills

Customer service

Bilingual Catalan/Spanish

Advanced English

Communication skills

Job description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as aFashion Consultant you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As aFashion Consultanton our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Catalan and Spansih plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

It would be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week, Monday-Friday 9-18h
• Temporary contract
• Salary 19.623,24 euros gross/year + up to 1.200 euros gross/year in bonus
• Office in central Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.