Customer Service Representative (Slovak and Czech-speaking) - On-site FA02

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Training program

Career development

Referral bonus

Permanent contract 39h/week

Job summary

Concentrix Experts Colombia S.A.S. in Barcelona (on-site) is seeking a Customer Service Representative fluent in Slovak and Czech with strong English. You will handle calls via CRM, generate quotes and orders in SAP, and communicate delivery expectations to customers.

The role offers full-time hours (39 per week), comprehensive training, and opportunities for career development in a dynamic tech environment.

Qualifications

• Proficient or bilingual in Slovak and Czech with advanced English.
• High school graduate or equivalent.
• Interest in technical field and willingness to stay in project for at least 2 years.
• Customer oriented with excellent communication and commercial awareness.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Offer basic product advice to customer needs.
• Provide first level technical assistance to identify requirements for products and services.

Skills

Customer orientation

Excellent communication

Commercial mindset

Willingness to learn

Education

High school diploma

Tools

SAP

CRM system

Job description

Customer Service Representative (Slovak and Czech-speaking) - On-site FA02

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Have a proficient or bilingual level of Slovak and Czech and advanced English
• Are minimum a high school graduate/li>
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset will help you engage better with your contacts

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours/week permanent contract: Monday to Friday from 7:30 to 16:30
• Salary: 19.623,94 euros gross/year + up to 4.000euros gross/year
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Czech (Required), English, Slovak

Time Type: Full time

R1776375