Customer Service Representative (NL/EN)

SPSP Health; Madrid; Presencial; EUR 24.000 - 34.000; Jornada completa

Descripción de la vacante

SPSP Health is hiring a Customer Service Superstar in Madrid to deliver excellent multi-lingual support in a dynamic e-commerce environment. You will engage customers across phone, email, and chat, resolve issues quickly, and ensure smooth order management and returns.

The role requires Dutch fluency, strong English, and comfort with CRM tools. Multilingual candidates and team collaboration are highly valued for this international position.

Formación

• Fluent in Dutch (spoken & written) with good English skills.
• Additional languages like Spanish, German, Italian, Danish, or Portuguese are a plus.
• Customer-focused mindset and problem-solving skills.
• Organised and proactive with the ability to juggle multiple tasks.
• Tech-savvy with CRM experience.

Responsabilidades

• Assist & Engage – Be the friendly voice our customers rely on! Handle inquiries via phone, email, and chat with professionalism and empathy.
• Solve Problems Like a Pro – Resolve issues quickly and efficiently, ensuring a great customer experience.
• Process Orders & Returns – Ensure seamless order management and handle returns, exchanges, and refunds.
• Stay Organised – Keep records updated in our CRM system and follow up on open cases.
• Work as a Team – Collaborate with different departments to improve customer service processes.

Conocimientos

Dutch language

English language

Customer-focused

Problem solving

Organised & proactive

Tech-savvy

Herramientas

CRM tools

Descripción del empleo

Are you a problem-solving pro with a passion for delivering top-notch customer experiences? Do you thrive in a dynamic, international environment? If you're multilingual and love helping people, we’d love to hear from you!

At SPSP Health, we’re making waves in the e-commerce industry, expanding our reach across Germany, Austria, France, Spain and other EU Countries. Now, we’re looking for a Customer Service Superstar to join our team in sunny Madrid!

What You’ll Be Doing

• Assist & Engage – Be the friendly voice our customers rely on! Handle inquiries via phone, email, and chat with professionalism and empathy.
• Solve Problems Like a Pro – Resolve issues quickly and efficiently, ensuring a great customer experience.
• Process Orders & Returns – Ensure seamless order management and handle returns, exchanges, and refunds.
• Stay Organised – Keep records updated in our CRM system and follow up on open cases.
• Work as a Team – Collaborate with different departments to improve customer service processes.

What We’re Looking For

• Fluent in Dutch (spoken & written) + good English skills.
• Any additional languages like Spanish, German, Italian, Danish, Portuguese will be an added advantage.
• Customer-focused mindset – You genuinely care about helping people
• Problem-solving ninja – You think fast and handle challenges with ease
• Organised & proactive – You juggle multiple tasks like a pro
• Tech-savvy – Experience with CRM tools? Even better!

What’s in It for You?

If you’re ready to be part of an exciting and growing company,