Customer Support Specialist (Dutch Speaking)

Momentum Global; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

Momentum Global is seeking Customer Support Specialists fluent in Dutch, French, and English to enhance its team in Barcelona. This role involves guiding clients through onboarding, ensuring maximum value from the product, and maintaining high customer satisfaction. You'll thrive if you're passionate about solving real-world problems within a fast-paced, culturally diverse environment.

Candidates should possess strong communication skills, attention to detail, and a proactive attitude. Join us for opportunities in a collaborative and growing international team.

Formación

• Experience in customer-facing roles, such as onboarding or support.
• Fluent in Dutch, French, and strong English for collaboration.
• Ability to work autonomously and deliver training.

Responsabilidades

• Guide clients through onboarding and implementation journeys.
• Deliver high-quality customer experiences and build relationships.
• Collaborate with Sales, Product, and Support teams.

Conocimientos

Customer-facing experience

Strong communication skills

Relationship building

Detail-oriented

Proactive problem-solving

Descripción del empleo

As part of our expansion across Europe, we’re looking for Dutch, French, and Spanish speaking Customer Support Specialists to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

What you’ll be doing

• Guide new clients through onboarding and implementation journeys
• Act as a trusted partner, ensuring customers get maximum value from the product
• Deliver a high-quality customer experience across multiple touchpoints
• Collaborate cross-functionally with Sales, Product, and Support teams
• Identify opportunities to improve processes and client satisfaction
• Build strong, long‑lasting relationships with customers

These roles play a key part in ensuring successful adoption and a seamless customer experience from day one.

What we’re looking for

• Experience in customer-facing roles (Onboarding, Success, Support, or Account Management)
• Strong communication and relationship-building skills
• A proactive, solution-oriented mindset
• High attention to detail and ability to work autonomously
• Confidence delivering training, guidance, or product support to clients

We are actively hiring candidates who are fluent in:

• Dutch (or Flemish)
• French

Plus strong English for internal collaboration

(Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you:

• Enjoy working with customers and solving real-world problems
• Are confident communicating across cultures and languages
• Like working in a fast-paced, evolving environment
• Take ownership and care about delivering excellent experiences
• Are curious, adaptable, and always looking to improve
• Be part of a growing international team
• Work in a collaborative, supportive environment
• Gain exposure to multiple markets and cultures
• Opportunities for development and progression