Customer Service Representative (English - speaking) - Hybrid - EW01

Concentrix; Barcelona; Híbrido; EUR 20.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Central Barcelona location with Hybrid

Full paid training

Career development programs

Bonus up to €1,200

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative (English-speaking) for a hybrid role. You will handle incoming calls via phone, email, or other alerts, and resolve customer requests within SLA.

The role emphasizes ownership, product knowledge, and strong customer-care skills, with a pathway to growth and training in a global technology and services leader.

Formación

• Are proficient or bilingual in English.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS - Office/ internet configuration.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Ability to take ownership of, and progress calls to resolution or to

Responsabilidades

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.
• Ensure contractual SLA is maintained.

Conocimientos

English proficiency

IT knowledge

Customer service mindset

Customer care skills

Ownership of calls

Descripción del empleo

Job Title

Customer Service Representative (English - speaking) - Hybrid - EW01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.
• Ensure contractual SLA is maintained.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you

• Are proficient or bilingual in English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS - Office/ internet configuration
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to take ownership of, and progress calls to resolution or to

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle

• Full-time 39 hours/week temporary contract: rotative between Monday - Sunday from 9:00 to 18:00
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona with possibility of Hybrid mode after probation
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English (Required)

Time Type

Full time