Customer Service Representative - French speaking - Automotive - On site - FA02

CNX; Barcelona; Presencial; EUR 20.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39h/week

Salary + up to €4,000 bonus

Barcelona office location

Referral bonus

Paid training

Career development

Descripción de la vacante

Concentrix in Barcelona is hiring a Customer Service Representative on-site to support French-speaking customers. You will manage calls via the CRM portal, process quotations in SAP, and ensure clear delivery timelines while offering product guidance.

The role is full-time with 39 hours/week, based in our Barcelona office, with paid training and a career development program to help you grow within the company.

Formación

• Fluent in French with advanced English; customer-oriented mindset.
• Minimum high school diploma; further qualifications are a plus.
• Interest in tech and willingness to commit to the project for 2+ years.

Responsabilidades

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice based on catalogue knowledge.
• Offer first-level technical assistance to determine customer needs.

Conocimientos

Customer service

Communication

Bilingual FR/EN

Commercial mindset

Educación

High school diploma

Herramientas

SAP

CRM system

Descripción del empleo

Job Title:

Customer Service Representative - French speaking - Automotive - On site - FA02

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site),you will be part of our team ofgame-changerswho are powering the brands of the future in tech.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time. We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

As a Customer Service Representative in our team, you will:

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expediteand communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technicalassistanceto help customersidentifytheir requirements for products and services

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in French with an advanced level of English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time39 hours/weektemporary contract: Monday to Friday from 08.30 to 17.30
• Salary:19.623eurosgross/year + up to 4.000 euros Gross/year bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, French (Required)

Time Type:

Full time