Customer Service Representative (Danish)

David Kennedy Recruitment; Benalmádena; Híbrido; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remuneration package

Career development program

Dynamic team atmosphere

Guidance and tools for growth

Descripción de la vacante

David Kennedy Recruitment is seeking a Danish-speaking Customer Service Representative for the Benalmádena, Spain office. The role focuses on online banking support, handling customer inquiries and guiding clients through digital banking services.

The position is hybrid after a trial period, requiring on-site presence in Benalmádena. Fluency in Danish (C2) and English (B2+) is essential, with prior customer service or banking experience being advantageous.

Formación

• Fluent Danish (C2) spoken and written; English level at least B2+.
• Previous customer service or banking experience is advantageous.
• Strong communication and customer service skills essential.
• Attention to detail when handling financial information and data.

Responsabilidades

• Provide Danish-speaking support to banking customers and handle inquiries.
• Assist customers with online and digital banking services and transactions.
• Resolve account, payment and transaction issues accurately and timely.
• Maintain confidentiality and handle sensitive information professionally.
• Use banking systems and tools to guide customers and document interactions.

Conocimientos

Danish (C2)

English (B2+)

Customer service

Banking knowledge

Herramientas

Digital banking software

Descripción del empleo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Customer Service Representative for their Benalmádena office.

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena, Spain

Work model: Hybrid (after trial)

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Danish-speaking banking customers
• Handle enquiries relating to customer accounts and banking services
• Assist customers with the use of online and digital banking services
• Resolve account, payment and transaction-related issues
• Provide accurate information and guidance regarding banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Identify and resolve customer issues efficiently and professionally
• Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:

• Fluent Danish (C2) both verbal and written. Sound command in English (B2+ level)
• Previous customer service or banking experience is an advantage
• Strong communication and customer service skills
• Good attention to detail when handling financial information
• Comfortable working with digital systems and software
• Ability to handle account, payment and transaction-related enquiries
• Professional and responsible approach when handling sensitive customer information
• Willingness to work on-site in Benalmádena.

BENEFITS:

• Excellent remuneration package and bonus structure
• Career development program and specialized courses
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.