Norwegian speaking Customer Service Representative

The lemon Consulting; Benalmádena; Híbrido; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remuneration & bonus

Career development

Dynamic team

Guidance tools

Descripción de la vacante

The lemon Consulting in Benalmádena, Spain, is seeking a Customer Service Representative / Online Bank Advisor to support Norwegian-speaking banking customers. The role offers a hybrid work model after an initial trial period, with on-site presence in Benalmádena.

Responsibilities include assisting customers with online banking, resolving enquiries, and providing accurate guidance on banking services while handling sensitive information confidentially.

Formación

• Fluent Norwegian (C2) both verbal and written.
• Sound command in English (B2+ level).

Responsabilidades

• Provide customer support to Norwegian-speaking banking customers.
• Handle enquiries relating to customer accounts and banking services.
• Assist customers with the use of online and digital banking services.
• Resolve account, payment and transaction-related issues.
• Provide accurate information and guidance regarding banking services.
• Handle financial and customer information accurately and confidentially.
• Use transaction-processing and credit-assessment systems.
• Identify and resolve customer issues efficiently and professionally.
• Maintain a high standard of customer service throughout each interaction.

Conocimientos

Norwegian (C2)

English (B2+)

Descripción del empleo

Position: Customer Service Representative / Online Bank Advisor

Location: Benalmádena, Spain

Work model: Hybrid (after trial)

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Norwegian-speaking banking customers
• Handle enquiries relating to customer accounts and banking services
• Assist customers with the use of online and digital banking services
• Resolve account, payment and transaction-related issues
• Provide accurate information and guidance regarding banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Identify and resolve customer issues efficiently and professionally
• Maintain a high standard of customer service throughout each interaction.

REQUIREMENTS:

• Fluent Norwegian (C2) both verbal and written. Sound command in English (B2+ level)
• Previous customer service or banking experience is an advantage
• Strong communication and customer service skills
• Good attention to detail when handling financial information
• Comfortable working with digital systems and software
• Ability to handle account, payment and transaction-related enquiries
• Professional and responsible approach when handling sensitive customer information
• Willingness to work on-site in Benalmádena.

BENEFITS:

• Excellent remuneration package and bonus structure
• Career development program and specialized courses
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.