Customer Service Representative

Cognizant Technology Solutions Corporation; España; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Cognizant is hiring for an SPE-Ins Claims role in Spain. The hybrid position focuses on end-to-end claims processing, providing accurate, empathetic customer service to policyholders and partners with rotational shifts and no travel required.

The role involves end-to-end claims support, documentation, and inquiry resolution while applying strong insurance knowledge and customer service to achieve compliant, meaningful outcomes. Training on property and casualty concepts is included.

Formación

• Experience in insurance or related domain and customer service.
• Familiarity with core insurance terms and claims workflows; property & casualty knowledge is a plus.
• Ability to explain complex claim decisions clearly and professionally.
• Accurate data entry and navigation of claims systems.
• Adaptable to rotational shifts and hybrid work.
• Willingness to ongoing learning about regulatory expectations.

Responsabilidades

• Handle incoming claims inquiries and service requests with courtesy and accuracy.
• Manage end-to-end lifecycle of claims from notification to closure.
• Analyze claim information to identify coverage details and apply domain knowledge.
• Collaborate with internal teams and external stakeholders to gather information and remove bottlenecks.
• Provide clear explanations of claim status, next steps, and timelines to customers.
• Log interactions and update claim records for analytics, audits, and reporting.
• Follow rotational shift processes to maintain consistent service levels across time windows.
• Apply problem-solving to identify recurring issues and suggest workflow improvements.
• Adhere to policies and regulatory requirements, protecting customer confidentiality.
• Support hybrid work model by staying productive and connected, whether on-site or remote.
• Contribute to knowledge sharing by documenting FAQs and best practices.
• Engage in training on property and casualty insurance concepts to improve support quality.

Descripción del empleo

1. Job Title : SPE-Ins Claims

2. Job Summary : This hybrid role as a specialist in insurance claims focuses on delivering accurate and empathetic customer service for insurance policyholders and partners with rotational shifts and no travel requirements. The position involves end to end support for claims processing documentation and inquiry resolution while applying strong domain understanding in insurance and customer service to ensure efficient handling of cases regulatory adherence and meaningful outcomes for customers and the comp

3. Experience : 2 - 4 years

4. Required Skills : Technical Skills: Domain Customer Service Domain Skills:

5. Nice to have skills : Domain Skills:Property & Casualty Insurance

6. Technology : Custom Service

7. Shift : Rotational

8. Responsibilities :

• -Handle incoming claims inquiries and service requests with consistent courtesy and accuracy ensuring timely resolution that enhances the overall customer experience and reinforces trust in the company.
• -Manage the end to end lifecycle of assigned claims from initial notification through closure maintaining meticulous documentation standards to support transparency compliance and effective operational reporting.
• -Analyze claim information and customer narratives to identify relevant policy provisions and coverage details applying domain knowledge to support fair and efficient claim decisions that align with organizational guidelines.
• -Collaborate with internal operations teams and external stakeholders to clarify claim related questions coordinate required information and remove bottlenecks that could delay settlement or impact customer satisfaction.
• -Provide clear and jargon free explanations of claim status next steps and expected timelines to customers aiming to reduce confusion set realistic expectations and improve long term loyalty to the company.
• -Utilize customer service tools and systems to log interactions update claim records and track follow up actions ensuring data integrity that supports analytics continuous improvement and audit readiness.
• -Follow established processes for rotational shift work maintaining consistent service levels across time windows while adapting communication style to meet the needs of diverse customers and partners.
• -Apply problem solving skills to identify recurring issues in claims handling or service delivery proposing practical enhancements to workflows that improve efficiency and reduce rework for the broader team.
• -Adhere strictly to company policies regulatory requirements and quality standards when managing claim information safeguarding customer confidentiality and contributing to a culture of ethical operations.
• -Support hybrid work model expectations by maintaining high productivity responsiveness and collaboration whether working on site or remotely using digital tools to stay connected and aligned with team objectives.
• -Contribute to knowledge sharing by documenting frequently asked questions edge cases and best practices in claims and customer service helping newer team members ramp up and strengthening collective expertise.
• -Engage with performance metrics related to claim handling time customer satisfaction and accuracy using feedback and data insights to continually refine personal working methods and service outcomes.
• -Participate in training sessions and domain learning initiatives focused on property and casualty insurance concepts enhancing ability to interpret coverage scenarios and improving the quality of support provided to customers.

9. Qualifications :

• -Bring relevant experience in insurance or related domain work and customer service demonstrating ability to manage claim interactions with empathy clarity and attention to detail across multiple channels.
• -Show strong familiarity with core insurance terms and claim workflows with exposure to property and casualty insurance considered a beneficial asset for handling diverse policy scenarios.
• -Use communication skills to explain complex claim decisions in simple language showing patience and professionalism in challenging interactions and maintaining focus on positive outcomes.
• -Apply data entry precision and system navigation skills in claims platforms ensuring that documentation is complete current and reliable for audits reporting and process improvements.
• -Demonstrate resilience and adaptability in rotational shift environments managing workloads and time effectively while preserving accuracy and service quality in changing schedules.
• -Exhibit commitment to continuous learning by staying updated on process changes regulatory expectations and emerging best practices in customer service and insurance operations.
• -Work comfortably in a hybrid model by leveraging collaboration tools and structured routines ensuring consistent availability adherence to schedules and alignment with team goals regardless of location.

10. Job Location :

Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA

11. Job Type :

SPE-Ins Claims [75IO52]

12. Demand Requires Travel? :

No

13. Certifications Required :

Preferred certifications include insurance focused credentials such as Associate in Claims or equivalent customer service certification.