Claims Handler

Allianz; Madrid; On-site; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid working model

Performance-based bonus

Private healthcare

Pension scheme

Job summary

Allianz Commercial in Madrid seeks a Claims Handler for Follow Business, Bordereaux & Process Automation. The role focuses on accurate registration, bordereaux processing, and automated improvements using digital tools, with emphasis on data quality and efficient claims progression. English and Spanish fluency are required; Portuguese is a plus.

Hybrid working options are available. Base salary ranges from €34,000 to €40,000 per year for a full-time position, plus performance-based variable

Qualifications

• Experience in an administrative or process-oriented role, ideally within insurance/claims operations.
• Strong organizational discipline, attention to detail, and data quality requirements.
• Familiarity with automation tools and workflow solutions to reduce manual effort.
• Interest in AI to enhance role and broader organization.
• Fluent in Spanish and English; Portuguese is a plus.

Responsibilities

• Register, update and maintain follow of business claims in claims systems with documentation and diary management.
• Process, review and reconcile bordereaux information; coordinate corrections.
• Maintain control over claim files, action items, payments, reserves and closures to ensure portfolio cleanliness.
• Follow up with brokers, clients, loss adjusters, third-party administrators and internal teams to obtain information and monitor next steps.
• Support operational reporting, KPIs, and file quality reviews; ensure compliance with guidelines.

Skills

Administrative experience

Bordereaux management

Excel

Power Platform

Automation tools

English fluency

Spanish fluency

Portuguese advantage

Tools

Microsoft Power Platform

Excel

Job description

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Claims Handler – Follow Business, Bordereaux & Process Automation, based in Madrid, Spain.

Your Team

The Iberia Claims team supports customers at the defining moment of our service: when a loss occurs. The team combines technical excellence with solution-oriented thinking to provide a superior claims experience before, during and after a loss.

Working across follow business claims, the team collaborates with brokers, clients, loss adjusters, third-party administrators and internal stakeholders. Its work strengthens claims administration, data quality, reporting reliability, portfolio cleanliness, and consistent service delivery across Iberia.

The Impact You Will Have

Reporting to the Regional Head of Claims Iberia, you will support the effective management of follow business claims across Iberia. Your focus on accurate registration, disciplined follow-up, bordereaux processing, documentation governance and reliable data will help claims progress efficiently and support sound operational reporting. You will also contribute to simplifying, standardising and automating recurring claims activities through digital tools, workflow solutions and artificial intelligence.

Some of your specific responsibilities could include

• You will register, update and maintain follow of business claims accurately and on time in the relevant claims systems, including documentation, diary management and claim status updates.
• You will process, review and reconcile bordereaux information, identify missing or inconsistent data, and coordinate corrections to support complete and reliable records.
• You will maintain strong administrative control over claim files, pending actions, payment tracking, reserves, recoveries, closure processes, and portfolio cleanliness.
• You will follow up with brokers, clients, loss adjusters, third-party administrators and internal teams to obtain information, monitor next steps and support timely claim progression.
• You will support operational reporting, management information, key performance indicator monitoring, and file quality reviews in line with internal claims guidelines and delegated authority.
• You will identify opportunities to simplify, standardize, or automate recurring administrative tasks using dashboards, workflow solutions, Power Platform, artificial intelligence, and other digital tools where appropriate.
• You will contribute to process optimization and continuous improvement across administrative and bordereaux-driven claims activities.

What You’ll Bring to the Role

• You have experience in an administrative or process-oriented role, ideally within insurance, claims operations, bordereaux management, third-party administrators, brokers, shared services or operational support.
• You demonstrate strong organizational discipline, attention to detail, and the ability to manage structured processes, deadlines, documentation, controls, and data quality requirements.
• You have a good command of Microsoft Excel and confidence working with reports, lists, bordereaux, claim registers, operational dashboards, and data reconciliation activities.
• You have a basic understanding of claims administration concepts, including claim registration, reserves, payments, recoveries, documentation standards, and closure processes.
• You have experience with, or a strong interest in, automation tools, process optimization, workflow solutions, Microsoft Power Platform, or other digital tools that reduce manual effort.
• A willingness to learn and explore how AI can enhance your role and the broader organization is expected.
• You demonstrate a collaborative, proactive, and service-oriented mindset, with clear communication across internal teams and external stakeholders.
• You have fluent Spanish and English language skills; Portuguese language skills would be an advantage.

For Spain, the base salary range for this position is between €34.000 and €40.000(for a full‑time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role
• the applicant's own profile including education/qualifications, expertise, specialization, skills and experience

The annualized represents a market range and will also be determined by the location of the role. In the situation where you do not meet all the job requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, we offer an attractive performance-based variable component based on location specific regulations, and you may be eligible for additional benefits.

108700 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities:

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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