Customer Service Representative

Future Electronics; País Vasco; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Future Electronics is seeking a Customer Service Representative to join our EMEA team in the Basque Country. The role focuses on delivering excellent service to internal and external customers and ensuring orders are accurate at each stage of the process.

You will liaise with sales personnel, manage order entry and changes, maintain reports, and communicate across Marketing and Sales. The position requires strong communication, organisation, and attention to detail; Excel skills are

Formación

• Ideally educated to senior schooling / HNC level.
• Excellent communication and interpersonal skills.
• Highly organised and accurate, able to work under pressure and maintain extensive attention to detail.
• Computer literacy, particularly in Excel is an advantage.
• Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite.

Responsabilidades

• Order management including entry, changes, expedites, and follow-through with MSR team.
• Maintain monthly and daily reports for the sales personnel to monitor performance.
• Maintain communication between Marketing and Sales.
• Accept all incoming calls and respond with relevant action as required.

Conocimientos

Excellent communication

Interpersonal skills

Highly organised

Attention to detail

Educación

Senior schooling / HNC

Herramientas

Excel

Descripción del empleo

Looking for a challenging new role and career development as a;

CUSTOMER SERVICE REPRESENTATIVE

Then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative to join our EMEA team in the Basque Country. We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.

Job Outline:

The prime responsibility of the role is to ensure that customers’ expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate. This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.

What the role involves:

• Order management to include but not limited to: Order entry and changes; Ensure part creates are actioned, Expedites, and follow through to completion liaising with MSR team, manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
• Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
• Maintain communication between operational departments i.e., Marketing and Sales etc.
• Accept all incoming calls and respond with relevant action as required.

Do you have:

• Ideally educated to senior schooling / HNC level
• Excellent communication and interpersonal skills
• Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
• Computer literacy, particularly in excel is an advantage
• Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite

About Future Electronics:

Future Electronics is a global leader in the electronic components industry. The company’s award‑winning customer service, comprehensive global supply chain programs, and industry‑leading engineering design expertise make it a strategic partner of choice for customers worldwide.

A WT Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end‑to‑end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real‑time inventory visibility and seamless global operations, sales, and marketing capabilities.

For more information, visit www.FutureElectronics.com.

Equality, Diversity, and Inclusion

We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.