Customer Service Representative

Teledyne Technologies Incorporated; Sevilla; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Free coffee & fruit

Descripción de la vacante

Teledyne Sevilla is seeking a Customer Service Representative to join its international team and deliver an outstanding customer experience from Seville, Spain. You will manage customer orders through our ERP system, collaborating closely with Supply Chain, Sales, Marketing, and other key functions to ensure customer satisfaction and timely updates throughout the fulfilment cycle.

Fluent English is required, and French would be a plus; the role offers a hybrid working arrangement and global

Formación

• Previous experience in Customer Service, Order Management, Sales Administration, or a similar customer-facing role.
• Experience working with an ERP system, ideally SAP.
• Ability to manage multiple priorities and adapt effectively in a fast-paced international environment.
• Strong organizational skills and excellent attention to detail.
• A customer-centric mindset with outstanding communication and interpersonal abilities.
• Fluent English, both written and spoken, with confidence interacting with customers and colleagues from different countries and cultures.
• French would be considered an advantage.
• Ability to work both independently and collaboratively within a multinational team.
• Proactive approach, problem-solving mindset, and willingness to learn and develop professionally.

Responsabilidades

• Manage a wide range of customer orders, including standard orders, loan orders, returns, and after-sales service requests.
• Serve as the primary point of contact for customers, ensuring a professional and responsive experience.
• Act as the voice of the customer within the organization, partnering with Supply Chain, Sales, Marketing, and other internal stakeholders to resolve issues and provide timely updates.
• Build strong and lasting relationships with customers through proactive communication and excellent service.
• Monitor customer orders throughout the fulfilment process and ensure accurate follow-up on commitments.
• Support the review and analysis of the order backlog to improve delivery performance and customer satisfaction.
• Contribute to process improvement initiatives aimed at enhancing efficiency and service quality.

Conocimientos

Customer service

Order management

ERP system

SAP

Multinational teamwork

Herramientas

SAP

Descripción del empleo

Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

About the role

I am Catherine, Customer Service Manager, and I am looking for a Customer Service Representative to join our international team and contribute to delivering an outstanding customer experience.

Our Customer Service team is composed of professionals based in France, Hong Kong, and New York, working together in a dynamic and multicultural environment. We manage customer orders through our ERP system and collaborate closely with Supply Chain, Sales, Marketing, and other key business functions to ensure customer satisfaction.

As part of your onboarding, you will receive comprehensive training to help you understand our organization, products, processes, and the flow of information that supports customer order management throughout the entire fulfilment cycle.

This is an exciting opportunity to join a global company where teamwork, customer focus, continuous improvement, and operational excellence are at the heart of everything we do.

About Us

At Teledyne Sevilla, you will join a team where innovation, people-oriented values, and work-life balance go hand in hand:

• Take part in cutting-edge technology projects with significant impact.
• Join an innovation-driven environment.
• Develop your career in a human-sized organization where your contribution truly matters.
• Grow through multiple career paths, including technical expertise, project management, and international opportunities within the Teledyne Group (15,000 employees worldwide).
• Benefit from a structured onboarding program.
• Work in an attractive and flexible environment, with a hybrid working agreement, genuine work-life balance, and free coffee and fruit in the office.
• Be part of a company strongly committed to its QHSE/CSR objectives (2025-2030), including the “40 by 40” carbon reduction plan.
• Join a culture built on respect, integrity, accountability, and corporate citizenship.
• Develop your career in a company committed to gender equality.
• Live and work in Seville, a city renowned for its outstanding quality of life.

What You’ll Do

As a member of the European Customer Service team, you will:

• Manage a wide range of customer orders, including standard orders, loan orders, returns, and after-sales service requests.
• Serve as the primary point of contact for customers, ensuring a professional and responsive experience.
• Act as the voice of the customer within the organization, partnering with Supply Chain, Sales, Marketing, and other internal stakeholders to resolve issues and provide timely updates.
• Build strong and lasting relationships with customers through proactive communication and excellent service.
• Monitor customer orders throughout the fulfilment process and ensure accurate follow-up on commitments.
• Support the review and analysis of the order backlog to improve delivery performance and customer satisfaction.
• Contribute to process improvement initiatives aimed at enhancing efficiency and service quality.

What You Need To Be Successful In This Role

• Previous experience in Customer Service, Order Management, Sales Administration, or a similar customer-facing role.
• Experience working with an ERP system, ideally SAP.
• Ability to manage multiple priorities and adapt effectively in a fast-paced international environment.
• Strong organizational skills and excellent attention to detail.
• A customer-centric mindset with outstanding communication and interpersonal abilities.
• Fluent English, both written and spoken, with confidence interacting with customers and colleagues from different countries and cultures.
• French would be considered an advantage.
• Ability to work both independently and collaboratively within a multinational team.
• Proactive approach, problem-solving mindset, and willingness to learn and develop professionally.

If you enjoy working with customers, thrive in a collaborative international environment, and are looking for an opportunity to grow your career within a global organization, we would love to hear from you.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.