Scheduling Success Coordinator - French Speaker

ES00 Agilent Technologies Spain S.L.; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Stock Purchase Plan

Life Insurance

Pension

Healthcare

Employee Assistance Program

Company activities

Job summary

Agilent Technologies is seeking a Scheduling Success Coordinator (French Speaker) to optimize field service operations across a defined geography. You will prioritize resources, balance cost and customer commitments, and ensure engineers are assigned to the right site at the right time.

You will lead the scheduling team, collaborate with internal partners, and escalate issues when needed, while maintaining accurate technician availability and delivering a superior customer experience in a

Qualifications

• Academic degree with a technological/engineering background or equivalent experience.
• Experience in customer service and/or project management.
• Strong planning and organizational skills with high attention to detail.
• Ability to work flexibly and autonomously.
• Excellent communication and interpersonal skills.
• French and English fluency.

Responsibilities

• Own the confirmation of all onsite service orders within an assigned geography.
• Meet customer response times and ensure effective deployment of field resources.
• Select most cost-effective Field Service Engineer and reschedule as needed.
• Collaborate with departments to maintain customer satisfaction.
• Lead solutions to meet onsite needs and raise scheduling escalations when required.
• Maintain engineer availability and commitments using enterprise tools.
• Proactively manage resource shortages with leadership support.
• Drive customer satisfaction and relationships, including the Agilent Customer Survey.
• Arrange and plan complex, high-impact services with minimal intervention.
• Ensure all relationships follow Agilent Technologies Standards of Business Conduct.

Skills

French & English

Planning & organization

Negotiation skills

Communication skills

Autonomous work

Problem solving

Education

Engineering/technology degree

Job description

About the role:

As a Scheduling Success Coordinator (French Speaker), your primary role is to maximize the effectiveness and efficiency of Agilent’s field organization that impacts cost and revenue for the business. Focusing on strategic planning to optimize the field service team and meet our customer service commitments. As well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.

Objectives:

Lead role for the scheduling team within a given geography to manage strategic planning of all onsite events and provide the Leadership team with a point of contact for escalations Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites Successfully manage communications with the customer and internal stakeholders; influencing key stakeholders to provide optimal results for our customers Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures Build strong relationship with our internal business partners/stakeholders to strengthen our ability to deliver a superior customer experience Single owner of the planning board to drive continuously improvements, reducing cost and increasing productivity

Your responsibilities:

• Determine and develop approaches to assignments and processes, contribute to continuous improvement efforts – resources optimization and customer satisfaction are the driving factors
• Own the confirmation of all onsite service orders within an assigned geography
• Personally responsible for meeting customer response times, providing quality service, and making sure all field resources are effectively deployed for customer on-site services
• Ensure the most cost-effective Field Service Engineer is selected for services; rescheduling service where required to meet business objectives
• Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
• Lead solutions that meet Agilent and customer’s onsite needs, with the foresight to raise scheduling escalations when required
• Maintain accurate record of engineer availability and commitments, utilizing our business enterprise tools
• Proactively manage resource shortages independently or in collaboration with the appropriate leaders
• Accountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of Agilent Customer Survey
• Arrange and plan complex, high impact services with minimal management intervention
• Ensure all working relationships follow Agilent Technologies Standards of Business Conduct

Qualifications and skill requirements:

• Academic degree with a technological/ engineering background; alternatively, an equivalent background/ experience in a similar role is desired
• Experience working in customer service and/or project management required
• Strong planning and organizational skills, and high attention to detail
• Negotiation and persuasion skills
• Resourceful and solutions oriented
• Capable of working flexibly and autonomously where required
• Business collaboration capabilities
• Understanding and focus on leading solutions and being resourceful
• Facilitate team collaboration and approach situations with maturity and diplomacy
• Ability to thrive in a dynamic and fast paced environment
• Proactive attitude and an ability to generate ideas and problem solve
• Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
• Driven to achieve a successful experience for the customer, whilst also achieving our internal measures
• Fluent in both French and English.

We offer:

Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country) An opportunity for you to grow within a world-class company to develop your skills.

An independent job among good colleagues, in a growth orientated conglomerate.

You will become part of a caring and fast paced environment, built on integrity, information, and trust.

Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.

A dedication to work/life balance.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Equal Opportunity Statement

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel

Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Customer Service Graduate and Student

Learn More About Agilent

Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.