Customer Service Manager - Logistics at Lear Corporation

Lear Corporation; Valls; Presencial; EUR 55.000 - 70.000; Jornada completa

Descripción de la vacante

Lear Corporation in Spain seeks a Customer Service Manager - Logistics to lead end-to-end service operations from order receipt to delivery. You will drive KPI performance, coordinate with production planning and logistics, and champion continuous improvement with cross-functional teams.

The role requires a strong background in customer service, supply chain or logistics, and experience in manufacturing or automotive sectors. On-site position based in Valls, with a clear path for career growth.

Formación

• 5+ years of experience in Customer Service, Supply Chain, Logistics, or Account Management.

Responsabilidades

• Lead customer service operations and ensure customer requirements are met for delivery, quality, and service performance.
• Manage relationships with key customers and serve as the primary point of contact for service-related matters.
• Address customer concerns, escalations, and service issues while proactively managing expectations.
• Oversee customer orders from receipt through delivery and ensure timely execution.
• Coordinate demand changes with production planning and logistics teams to support customer requirements.
• Collaborate with cross-functional teams to resolve supply chain issues, support program launches, and manage engineering changes.
• Lead, develop, and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting employee growth.
• Monitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction.

Conocimientos

Communication

Analytical thinking

Relationship management

Team leadership

Educación

Bachelor's degree in Business Administration / Supply Chain / Engineering / Logistics

Herramientas

ERP systems

Microsoft Office

Descripción del empleo

Customer Service Manager - Logistics

Location: Valls, T, ES, 43800. Country/Region: Spain. Job Function: Logistics. Requisition ID: 48539. Employment Type: Salary.

This Full time on site position offers great opportunities for career growth.

Lear For You We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you. A path to a better career. A better future. Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we're named one of the World's Most Admired Companies. They're the secret to our success—empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together. Are you ready for a better career? A better future?

• Lead customer service operations and ensure customer requirements are met for delivery, quality, and service performance.
• Manage relationships with key customers and serve as the primary point of contact for service-related matters.
• Address customer concerns, escalations, and service issues while proactively managing expectations.
• Oversee customer orders from receipt through delivery and ensure timely execution.
• Coordinate demand changes with production planning and logistics teams to support customer requirements.
• Collaborate with cross-functional teams to resolve supply chain issues, support program launches, and manage engineering changes.
• Lead, develop, and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting employee growth.
• Monitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction.

• Bachelor's degree in Business Administration, Supply Chain Management, Engineering, Logistics, or equivalent experience.
• 5+ years of experience in Customer Service, Supply Chain, Logistics, or Account Management.
• 3+ years of experience leading and developing teams in a manufacturing or operational environment.
• Experience within the automotive industry and familiarity with customer requirements and service standards.
• Strong knowledge of ERP systems, advanced Microsoft Office skills, and excellent communication, analytical, and relationship management capabilities.

Equal Opportunity Employer Lear Corporation is committed to fair, merit-based employment practices and equal opportunity. We provide reasonable accommodations in accordance with applicable law.

Candidates must be legally authorized to work in the country where the position is located.