Senior Manager Operations - Supply Chain

Media Markt España; La Coruña; On-site; EUR 90,000 - 130,000; Full time

Job summary

MediaMarkt is seeking a Senior Manager of Supply Chain to drive the end-to-end Last Mile 2MH program in Spain. You will own strategy, budget, service quality, and team performance, ensuring excellence across the network.

You will lead carrier relationships, negotiate SLAs, and supervise the technical teams delivering and installing 2MH products, while coordinating with UH management to align capacity and delivery commitments.

Qualifications

• Bachelor's degree in a related field is required.
• Master's degree is a plus for advanced roles.
• Significant experience in last mile/logistics management.
• Strong cost control and service quality knowledge.

Responsibilities

• Define and lead Last Mile 2MH strategy and operations.
• Oversee transport budget, forecasting and monthly tracking.
• Manage relationships with 4PL and carriers, incl. SLA reviews.
• Lead contract renewals and network management across UHs.
• Supervise technical teams delivering and installing 2MH products.
• Coordinate capacity with delivery commitments and invoicing.
• Monitor KPIs, perform root-cause analysis and improvements.

Skills

Strong leadership

Analytical mindset

Operational KPI management

English proficiency

Education

Bachelor's degree in Supply Chain

Master's degree in SCM/Operations (plus)

Job description

Tus tareas

As Senior Manager of Supply Chain, your mission is to lead the end-to-end Last Mile 2MH operation, owning its strategy, cost efficiency, service quality, and team performance to ensure operational excellence and continuous improvement across the network.

• - Define and lead the Last Mile 2MH strategy: carrier mix, coverage by area and service model.
• -Ownership of the 2MH transport budget: forecast, monthly tracking and year-end closing.
• -Lead the strategic relationship with the 4PL: SLA negotiation, business reviews and escalation.
• -Negotiate and renew carrier contracts; manage the carrier network across all UHs.
• -Supervise Maykel and the own technical teams delivering and installing 2MH products.
• -Coordinate with the UH Manager to align preparation capacity with delivery commitments.
• -Validate and approve all transport invoices and 4PL billing.
• -Monitor NPS and delivery KPIs; lead root‑cause analysis and improvement plans.
• -Ensure 4PL and carrier SLA compliance; manage penalties with evidence.
• -Lead team development: set objectives, provide feedback and build long-term capability.
• -Drive continuous improvement across Last Mile 2MH operations and processes

Tu perfil

• Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.
• A Master’s degree in Supply Chain Management, Operations, or Business Administration will be considered a plus.
• Solid professional experience in last mile operations, logistics, or supply chain management, preferably in complex and fast‑moving environments.
• Strong understanding of operational KPIs, cost control, and service quality management.
• Advanced English level (spoken and written).
• Strong proactive mindset.
• High adaptability to change, thriving in fast‑paced and evolving operational environments.
• Proven leadership …
• Strong analytical and operational mindset, “…”.
• Ability to manage end‑to‑end operational performance…

Sobre nosotros

Do you want to be part of the future of retail? Let's Go!

At MediaMarkt, Let's Go! is more than a slogan, it's an attitude. We are passionate about technology and want to inspire both our customers and our team. We are looking for talent to share this passion and build together the shopping experience of the future, with more than 7,000 people in Spain.

About MediaMarkt

MediaMarkt is the leading omnichannel company in Spain and Europe in the distribution of consumer electronics and related services. We are part of the MediaMarktSaturn group, with more than 1,000 stores in 11 countries and a global team of more than 52,000 people. In Spain, we have 112 establishments, an online store, a Logistics Center and Service Hub in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona).

Every day we work to be our customers' first choice as a trusted omnichannel retailer, offering tailored solutions in a world guided by technology. Our success is based on constant adaptation to new consumer trends, a wide variety of products, services and solutions, and providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy in society and the environment.

The best solutions emerge when diverse perspectives come together. That's why at MediaMarkt we value diversity, promote equal opportunities and foster inclusion, creating an environment where everyone can develop and contribute their talent. Thus, we work to be the leading company as The Experience Champion within the consumer electronics sector.

Join our team and together let's build a diverse, innovative and exciting future! Let's Go!

Job Infos

?Location:Pinto

Service Pro 360

Department:HQ - Others

Entrylevel:Managers

Type of Employement:Tiempo Completo

Working Hours:40

Persona:Job Requisition HQ Employee