Operations Director

North Search; Barcelona; Hybrid; EUR 120,000 - 190,000; Full time

Benefits offered by this job

Established organization

Growth opportunities

Collaborative environment

Sustainability and inclusion

Job summary

North Search Talent Powerhouse client, an international consumer goods company, seeks an Operations Director to lead the supply chain in Spain and Portugal, balancing strategy with hands-on execution. You will drive demand planning, logistics, customer service, and budgeting, building a high-performing team across both countries while ensuring on-time, quality delivery and cost control.

You will lead the S&OP process, optimize inventory, manage suppliers and carriers, and uphold regulatory

Qualifications

• University degree in Engineering, Business Administration, Logistics or equivalent; a master's degree in Operations or Supply Chain is desirable.
• 8-10 years of experience in demand planning, logistics or supply chain, and at least 3-5 years leading teams.
• Experience in a product company with B2B sales and, preferably, in multi-country environments.
• Knowledge: demand planning, S&OP and inventory management; ERP and warehouse management systems; data analysis and dashboards; management of suppliers, carriers and logistics operators; customer service and complaint handling; continuous improvement and process management.
• Spanish: native or equivalent. English: professional level.

Responsibilities

• Lead monthly S&OP process with Sales, Marketing and Finance; ensure supply, manage orders and supplier relationships.
• Lead warehousing and distribution in Spain and Portugal; manage carriers, contracts and service levels; ensure timely deliveries while controlling costs.
• Oversee customer service: order processing, inquiries, delivery tracking, complaints and returns; define service levels and promote digital ordering.
• Lead, develop and retain the team with clear objectives and development plans; ensure health and safety and balanced workloads across Spain and Portugal.
• Prepare and manage the supply chain budget; manage working capital tied to inventory with Finance; report results and risks to Management.
• Ensure data accuracy in ERP/CRM; propose tools evolution and collaborate on processes improvements.

Skills

Demand planning

Logistics

S&OP

Inventory management

Supplier management

Leadership

Bilingual

Education

Bachelor's degree in Engineering/Business/Logistics

Master's degree in Operations or Supply Chain (desirable)

Tools

ERP systems

Warehouse management systems

Data analysis and dashboards

Job description

On this occasion, our client is an international organization operating within the consumer goods sector, currently experiencing an important phase of expansion and consolidation in Europe.

We are seeking an Operations Director to lead the company's Supply Chain in Spain and Portugal, with responsibility for the planning, logistics and customer service. Ensure that product is available, delivered on time and to the right quality, and that every customer receives fast, effective service. This is an executive position that is also highly hands-on, within a company of around 100 people: it combines strategic vision with direct involvement in day-to-day work.

Mission

Ensure that the company can grow and deliver on what it promises to its customers, with a high level of service, controlled costs and a committed team, in both Spain and Portugal.

What you will do

1. Demand Planning & Stock • Lead the monthly sales and operations planning (S&OP) process with Sales, Marketing and Finance. • Ensure supply: manage order process, manage supplier relationships • Manage inventory: stock levels, stock coverage, obsolescence risks. • Define and deploy the adequate supply chain service offers to the customers. • Balance between service rates, logistics cost and stock level • Prepare the supply chain for launches, range changes and product withdrawals.

2. Logistics and Distribution • Lead warehousing and distribution in Spain and Portugal, whether in-house or through logistics operators. • Manage carriers and operators: contracts, rates, service levels and claims. • Ensure delivery deadlines are met and reduce logistics cost per order or per unit. • Ensure compliance with the transport, storage and documentation regulations applicable in each country.

3. Customer Service • Lead customer service: order processing, enquiries, delivery tracking, complaints and returns. • Define and meet service levels (response and processing times, first-contact resolution, satisfaction). • Promote digital channels and electronic ordering to scale the service without growing the structure at the same pace. • Turn incidents into learning: root cause analysis and action plans.

4. People and Leadership

• Lead, develop and retain the team, with clear objectives, individual follow-up and development plans.

• Ensure health and safety in the warehouse and operational workstations.

• Plan reinforcements for demand peaks and maintain a sustainable workload.

• Ensure coordination between customer service and supply chain, and between the Spain and

Portugal teams.

5. Budget, Costs and Risks

• Prepare and manage the supply chain budget and control variances.

• Manage working capital tied to inventory together with Finance.

• Anticipate and manage continuity risks: supply shortages, supplier or carrier incidents, strikes

and other events affecting supply chain.

• Report regularly to Management on results, risks and action plans.

6. Tools & Data

Ensure the accuracy and completeness of the data in the systems (ERP, CRM, ...)

Ensure that all team members master the use of the system

Propose tools and systems evolution for better efficiency and better performance

Collaborate with GA Corporate team on tools and process improvements

What you have

• University degree in Engineering, Business Administration, Logistics or equivalent; a master's

degree in Operations or Supply Chain is desirable.

• 8-10 years of experience in demand planning, logistics or supply chain, and at least 3-5 years

leading teams.

• Experience in a product company with B2B sales and, preferably, in multi-country environments.

Knowledge.

• Demand planning, S&OP and inventory management.

• ERP and warehouse management systems; data analysis and dashboards.

• Management of suppliers, carriers and logistics operators.

• Customer service and complaint handling.

• Continuous improvement and process management.

• Spanish: native or equivalent. English: professional level.

What We Offer:

• The opportunity to join a well-established and innovative organization within the Consumer Goods sector.

• A business impact role in executing strategic marketing initiatives and contributing to the company’s growth in the region.

• A collaborative and mission-driven environment based on ethical values and sustainability prupose.

• A workplace committed to inclusion, diversity, and professional development.

Our client and our team are committed to promoting an inclusive and diverse workplace. We encourage professionals from all backgrounds to apply.