Customer Service internship

DEOLEO; Madrid; Presencial; EUR 6696 - 11.160; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Welcome basket

Digital tour

Fruit in the office

Employee discounts

Learning Academy access

Descripción de la vacante

Deoleo is seeking a motivated Customer Excellence Internship to join our Operations Team at the Global Headquarters in Madrid. You will support order-to-cash processes and coordinate with Commercial, Supply Chain and Logistics to ensure smooth orders.

This internship offers exposure to customer service, EDI, stock checks, invoicing, and collaboration across national and international teams, with training through Deoleo Learning Academy and access to amenities and discounts.

Formación

• Higher education qualification (HVET, diploma or bachelor’s degree).
• Proficiency with Office; SAP is a plus.
• English level B1 or higher.
• Customer orientation with strong communication and adaptability.
• Able to multitask, manage time, and work with stakeholders.

Responsabilidades

• Receive and manage customer orders via email or EDI.
• Check stock availability and load orders.
• Handle customer claims and follow up until resolution.
• Maintain records of customer interactions and orders.
• Manage customer debt and ensure timely collection.
• Coordinate bookings with logistics and comply with VGM requirements.
• Create internal processes for efficient order and sample management.

Conocimientos

Customer orientation

Communication

Multitasking

Time management

Proactivity

Teamwork

Intercultural/International work

Educación

Higher Vocational Training

Diploma

Bachelor’s Degree

Herramientas

Microsoft Office

SAP

Descripción del empleo

What are we looking for?

We are looking for a motivated and talented Customer Excellence Internship to join Deoleo in our Operations Team at our Global Headquarters in Madrid.

Mission

As a member of the Customer Excellence team, your main mission will be to manage, coordinate, and support customer orders from receipt to delivery and invoicing. You will provide excellent service to both internal departments (Commercial, Supply Chain, Logistics) and external clients. This role requires strong interaction with stakeholders, effective problem resolution, and the ability to ensure customer satisfaction throughout the entire order-to-cash cycle.

Key Responsibilities

• Receiving and managing customer orders sent via email and/or EDI.
• Reviewing stock availability to proceed with order loading.
• Handling customer claims, providing timely solutions and appropriate alternatives, and ensuring follow‑up until resolution.
• Maintaining accurate records of customer interactions, processing accounts, and organizing documentation.
• Managing customer debt to ensure timely collection.
• Following the procedures, guidelines, and communication policies established by the Customer Excellence department.
• Performing bookings with the logistics operator and managing VGM requirements.
• Creating internal processes to support efficient order and sample management.

You Will Need

• Higher Vocational Training, Diploma, or Bachelor’s Degree.
• Proficiency in IT tools (Office package: Word, Excel; SAP is a plus).
• English level B1.
• Customer orientation and the ability to adapt and respond to different types of interlocutors.
• Excellent communication and presentation skills.
• High resilience and ability to multitask, prioritize, and manage time effectively.
• Proactivity and strong teamwork skills.
• Ability to work in both national and international environments.

Our DEOLEO “Live Green” benefits will include:

• DEOLEO Welcome basket, with some of our key products & brands (Carbonell, Koipe, Hojiblanca)
• DEOLEO Live Green digital tour with specific focus on bring life our end‑to‑end processes (from harvest to bottle)
• Fruit in the office
• DEOLEO Employee platform discounts with lots of offers to get discount in hotels, supermarkets, car insurance, etc...
• Access to our Deoleo Learning Academy where you can experience the power of inspirational online assessments and courses. Our training is designed to stimulate the development of all the key competences to face the challenges of today and tomorrow, we have more than a hundred courses available.

Be part of DEOLEO Team and you will find:

• Leadership: We lead the way and empower everyone to get job done no matter position or level in DEOLEO.
• Diversity: We work in a place where everyone can fit‑in, embracing everyone contribution.
• Sustainability: We act in the best interest of Olive Oil sustainable future.
• Resilience: We can adapt and react with speed without losing focus on the results.

We are committed to providing equal opportunities to talent from all backgrounds.

At DEOLEO we believe that diversity adds incredible value to our teams, our products, and our culture. And therefore, DIVERSITY is one of our key values. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.