Customer Engagement Specialist Iberia

Hill's Pet Nutrition; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Colgate-Palmolive, Madrid-based Hill's Iberia, is seeking a Customer Engagement Specialist to drive SAP-driven process improvements and EDI initiatives, coordinate logistics, and strengthen key customer relationships.

You will lead the Order to Invoice efforts, support web ordering and Hybris enhancements, and collaborate with Global IT and regional teams to deliver efficient service.

Formación

• University degree in Business or Engineering fields.
• At least 2 years of experience in Customer Service and Logistics and/or Supply Chain.
• Fluency in Spanish and English (written and speaking).
• Experience with SAP is a plus.

Responsabilidades

• Lead efficiency projects related to process improvements (EDI, SAP upgrade/enhancement, logistics, web ordering, e-commerce).
• Manage Customer Engagement from a logistics perspective and maintain relationships with major customers and internal teams.
• Supervise Customer Service team to ensure best-in-class service and automate order creation and related CS processes.

Conocimientos

Customer service

Logistics

Supply chain

Google Suite

SAP

Spanish & English

Educación

University degree in Business or Engineering

Herramientas

SAP

Google Suite

Descripción del empleo

No Relocation Assistance Offered

Job Number #176143 - Madrid, Madrid, Community of, Spain

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are looking for a Customer Engagement Specialist for Hill´s Iberia organization, based in Madrid and responsible for:

• Leading all efficiency projects related to process improvements, either with our customers or internally: EDI, SAP upgrade, SAP enhancement, logistic efficiencies, web ordering enhancements, e-com.
• Leading the Customer Engagement role from a logistics perspective, establish and maintain fruitful relationships and working closely with our biggest customers and other departments within Hill’s.
• Leading and monitor our customer service team, to assure best in class service, and focus on continuous improvements in order to automate order creation and other CS processes.

Key funtions:

Support all projects related to SAP enhancement & continuous improvement

• Support the development of efficiency solutions initiated by the Region or the Central team :
• Represent Hill’s Iberia in all instances ie conf calls and meetings
• Perform the necessary testing and reporting
• Develop SOP and train the Order to Invoice team to the new tools

Support Customer Engagement developing the use of new technologies

• Initiate and manage EDI & efficiency projects with Global teams
• Organize calls with Spanish customers and define together with them their needs and how Hill’s can support them
• Attend to calls with Global IT Teams and work closely with them on projects and new implementations, enhancements
• Be the key contact for important customers

Order To Invoice activity supervision & costs associated

• Supervise Order to Invoice process execution & detect potential enhancements
• Accompany Key Accounts Order to Invoice & replenishment requirements
• Ensure follow up of order status and timely delivery to the customer
• Handle complaints in an effective and timely manner; organize logistics accordingly when needed.
• Cost to serve tracking, Non Revenue calculation & reporting to the business

Support the extended use of automation tools

• Implement new enhancements to Hills ordering webpage (Hybris)
• Implement new order reading tool (Esker)
• Implement and oversee go live of internet B2C shop (eshop)

Manage day to day IT issues and report when necessary

• Control the flows of the documents every day and take appropriate actions if needed
• Report all issues to Global IT Teams in a timely manner: EDI communication failure, Hybris connection, SAP issues

Requirements:

• University Degree in Business or Engineering fields.
• At least 2 years of experience in Customer Service and Logistics and/or Supply Chain. Experience in sales on field or in commercial planning will be a plus.
• Fluency in Spanish and English (written and speaking).
• Advanced Exced knowledge and Google Suite applications.
• Experience with SAP will be a plus.

Skills & Competencies:

• Customer orientation and business perspective
• Communication and negotiation skills
• Interest in and ability to learn and improve system processes
• Creativity in solving problems and focus on continuous improvement

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.