Customer Service Assistant

PROCARE HEALTH; Castelldefels; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Permanent contract

Flexible working hours

Remote Fridays

Descripción de la vacante

Procare Health, a Spanish pharmaceutical laboratory with international reach, is seeking an International Customer Service representative to join our team. You will manage orders and inquiries, coordinating with Supply Chain and Finance to ensure smooth order-to-delivery operations.

The role requires fluent Spanish and English, with good Italian or German as an advantage, a customer-focused mindset, and strong organizational skills. Remote Fridays and a permanent contract are offered.

Formación

• Education or training in Business Administration, Commerce, or Customer Service.
• Fluent Spanish and English, both written and spoken.
• Italian and/or German knowledge is a plus.
• Experience in Customer Service/order management is valued.
• Good knowledge of Microsoft Office.

Responsabilidades

• Monitor and manage customer orders from receipt to delivery.
• Handle customer inquiries and coordinate with Supply Chain and Finance.
• Prepare documentation for international transport and customs.
• Invoicing and collections coordination.
• Maintain customer and order data in systems.
• Prepare affiliates weekly sales reports and monthly closing.
• Identify process improvement opportunities.

Conocimientos

Fluent Spanish

Fluent English

Italian/German advantage

Microsoft Office

Strong communication

Organizational skills

Educación

Business Administration / Commerce / Customer Service

Herramientas

Microsoft Office

Descripción del empleo

At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women's health and well-being.

We’re looking for a reliable, multi-lingual International Customer Service representative to join our team. If you are customer-oriented, organized, and would like to be part of a fast-growing international pharmaceutical company, we want to hear from you!

As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations.

What you’ll do:

• Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers .
• Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.
• Ownership of Invoicing and collections process.
• Coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Prepare and manage commercial and administrative documentation.
• Maintain accurate and up-to-date customer and order information in the company’s systems.
• Prepare affiliates weekly sales reports.
• Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.
• Identify opportunities to improve internal processes and enhance the overall customer experience.

What we’re looking for:

• Education or training in Business Administration, Commerce, Customer Service, or a related field.
• Fluent Spanish and English, both written and spoken.
• A good level of Italian and/or German would be an advantage.
• Previous experience in Customer Service, order management, administration, or a similar position will be valued.
• Good knowledge of Microsoft Office.
• Strong communication and organizational skills.
• A customer-focused, proactive, and solution-oriented mindset.
• Attention to detail and the ability to work effectively with different departments.

What we offer:

• Permanent contract.
• Flexible working hours and remote working on Fridays.
• Health insurance.
• A positive, collaborative, and dynamic work environment.
• The opportunity to grow professionally within a fast-growing international pharmaceutical company.

If you are a customer-focused professional with strong organizational skills and would like to contribute to a company committed to improving women's health, we look forward to receiving your application!