Global Customer Shared Services Specialist

Grifols; Sant Cugat del Vallès; Híbrido; EUR 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Permanent position

Professional career development

Descripción de la vacante

Grifols is seeking a Global Customer Shared Services Specialist to join their International Customer Service department in Sant Cugat del Vallès, Spain. This permanent, hybrid position involves coordinating compliance for international distribution and collaborating with multiple departments to ensure regulatory adherence and customer satisfaction.

The ideal candidate will have a Bachelor's Degree in Business Administration or related fields, experience in similar roles, advanced English skills, and proficiency in SAP. The work environment encourages professional development and values diversity.

Formación

• Experience in similar tasks and/or in a similar area.
• Advanced level of English.
• Ability to prioritize and operate in a fast-paced environment.

Responsabilidades

• Coordinate the compliance and legal aspects of international distribution.
• Collaborate with Legal, Commercial, Quality on agreements.
• Maintain and process cancellations and renewals of contracts.

Conocimientos

Customer-oriented mindset

Strong analytical and problem-solving skills

Excellent attention to detail

Excellent relationship-building skills

Verbal and written communication skills in English

Educación

Bachelor’s Degree (Business Administration, Finance or related field)

Herramientas

SAP

MS Office

Descripción del empleo

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well‑being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. We believe that diversity adds value to our business, our teams and our culture, and we are committed to equal employment opportunities that foster an inclusive environment.

We are looking for a Global Customer Shared Services Specialist to join the International Customer Service department. Integrated within the Global Supply Chain, International Customer Service is a key part of the supply chain focused on customer fulfilment of our own manufactured product and third‑party products distributed by Grifols.

Responsibilities

• Coordinate the compliance and legal aspects of the international distribution to ensure that the supply of products through international distributors is according to internal policies and external regulations.
• Process, supporting the Corporate Compliance teams, the due‑diligence requests for international distributors in a timely manner to the North American Compliance Department prior to the signature of any legal contract.
• Collaborate with Legal, Commercial, Quality and other involved departments on the preparation, revision, approval and signature process of commercial agreements and other legal documentation according to corporate guidelines and external regulations.
• Coordinate the legalization and/or translation of documents when required.
• Keep up to date the third‑party customers’ annual compliance certificates in cooperation with Commercial teams.
• Maintain and process the cancellation, renewal or any applicable amendment of legal contracts according to stakeholder instructions.
• Upload all the relevant documents to the corporate archiving tool.
• Process master‑data requests of new customers and/or update data for existing ones.
• Process the requests to create or modify the data of any international customer in SAP as per company procedures.
• Enter approved third‑party customer prices provided by the Commercial Division into SAP.
• Provide an excellent service level to our customers and stakeholders to ensure customer satisfaction.
• Work collaboratively and liaise with other departments for seamless operations in the area.
• Process the requests received from customers and stakeholders correctly and in a timely manner.
• Keep customers and stakeholders informed in a professional manner ensuring accuracy.
• Escalate to line manager any complex issue for advice.
• Maintain complete, accurate and up‑to‑date data records.

Qualifications

• Bachelor’s Degree (Business Administration, Finance or related field), preferably.
• Experience in similar tasks and/or in a similar area.
• Advanced level of English. Excellent verbal and written communication skills in English.
• Knowledge or experience in SAP is a plus.
• Proficiency with MS Office.
• Customer‑oriented mindset.
• Strong analytical and problem‑solving skills.
• Ability to prioritize and operate in a fast‑paced environment.
• Excellent relationship‑building and communication skills.
• Excellent attention to detail.
• Proactive and results‑oriented.

Benefits & Other Information

It is a brilliant opportunity for you. We are fully aware that our employees are one of our major assets and are committed to maintaining an atmosphere that encourages professional career development in an excellent working environment.

We look forward to receiving your application. We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require adjustments in our selection process, please let us know when applying; we are here to help.

We believe in diversity and inclusion. Grifols is an equal opportunity employer.

Flexibility for U Program: Hybrid Model. Flexible schedule: Monday–Thursday 7:10 – 16:19 and Friday 8:00 – 15:00 (with the same flexibility start time).

Benefits Package:
Contract of Employment: Permanent position.

Location: Sant Cugat del Vallès, Spain.

More information: www.grifols.com