Customer Relationship Management Manager

CAVËN; Marbella; Presencial; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

CAVËN, a luxury automotive lifestyle brand, seeks a senior client relationship professional to manage high‑profile guests, members, partners and VIPs across invitation‑only experiences in Marbella and globally.

You will own VIP hospitality before, during and after events, ensure flawless service, and drive growth by nurturing key relationships, referrals, and long‑term engagement. Fluency in English is essential; additional languages are a plus; high discretion and diplomacy are required.

Formación

• 8+ years in client relationship management, luxury hospitality, premium customer service, or business development.
• Experience with UHNW clients, partners, collectors, or members at high levels.
• Fluent in English; additional languages are advantageous.

Responsabilidades

• Own and grow long-term relationships with clients, members, collectors, partners, and VIP guests.
• Serve as senior point of contact for high-profile clients, handling enquiries and follow-up with discretion.
• Lead coordination of VIP hospitality and client experiences before, during, and after events.
• Drive business growth by identifying opportunities, referrals, and converting prospects into members or clients.
• Partner with Events, Marketing and Business Development to strengthen engagement and partnerships.

Conocimientos

Client relationship mgmt

Luxury hospitality

Premium customer service

Business development

UHNW client management

Discretion & diplomacy

English fluency

Descripción del empleo

CAVËN is a luxury automotive lifestyle brand that curates exclusive driving experiences, track days, private events, and automotive exhibitions, bringing together exceptional cars and a global community of enthusiasts through invitation-only experiences.

Key Responsibilities

• Own and grow long-term relationships with clients, members, collectors, partners, and VIP guests, setting the standard for an exceptional customer experience across the business.
• Serve as the senior point of contact for high-profile clients, overseeing all enquiries, requests, and follow-up communication with discretion and precision.
• Lead the coordination of VIP hospitality and client experiences before, during, and after events, ensuring flawless service at every touchpoint.
• Drive business growth by identifying opportunities, nurturing key relationships, generating referrals, and converting prospects into long-term members, event participants, or clients.
• Partner strategically with the Events, Marketing, and Business Development teams to strengthen client engagement, build lasting loyalty, and shape key partnerships.

Requirements

• Highly professional, confident, and personable, with a natural ability to build trust and command relationships in high-profile international environments.
• 8+ years of experience in client relationship management, luxury hospitality, premium customer service, or business development, with a track record of managing senior-level relationships.
• Demonstrated ability to build, own, and grow long-term relationships with UHNW clients, partners, collectors, or members at the highest level.
• Fluent in English; additional languages are considered a strong advantage.
• Exceptional communication, interpersonal, and negotiation skills, with a high level of emotional intelligence, discretion, and authority.
• Highly service-oriented, with meticulous attention to detail and a genuine passion for delivering world‑class client experiences.