Customer Relations Manager Digital Assets

Ciklo Talent; España; À distance; EUR 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonuses

Remote-friendly

Career growth

Résumé du poste

Ciklo Talent is seeking a Customer Relationship Manager – Digital Assets for a Germany-based client operating in the fast-moving digital asset space. This remote role spans Europe, with onsite meetings when required.

You will manage relationships with high-net-worth individuals and institutions, act as trusted advisor, identify cross-selling opportunities, and use data to enhance satisfaction and retention across the client lifecycle.

Qualifications

• Extensive experience in CRM with HNWIs or private banking.
• Strong knowledge of blockchain technologies and digital assets.
• Excellent communication and negotiation skills; strategic relationship management.

Responsabilités

• Build and maintain long-term relationships with HNWIs and institutional clients.
• Oversee a portfolio of key clients and identify tailored solutions.
• Drive client retention and growth through cross-selling and upselling opportunities.
• Engage with clients virtually and onsite to strengthen relationships.
• Use client feedback and performance data to improve service quality.
• guide clients through onboarding and ongoing relationship management.

Connaissances

CRM

Private Banking

Asset Management

HNWIs

Blockchain Knowledge

Negotiation

Communication

English

German

Formation

Bachelor's degree in Finance or related field

Outils

Salesforce

Description du poste

Customer Relationship Manager – Digital Assets (Germany)

Our client is a pioneering MiCAR-licensed force in the digital asset industry, utilizing blockchain technology and decentralized solutions to revolutionize financial services. With a commitment to driving innovation and providing cutting‑edge solutions for high-net-worth individuals (HNWIs) and institutional clients, the company offers an exciting and progressive environment for professional growth.

Location

remote within Europe

Attractive Compensation

Your Responsibilities

Client Relationship Management: Build and maintain strong, long-term relationships with high-net-worth individuals (HNWIs) and institutional clients, acting as their trusted advisor for all their financial needs.

Account Management: Oversee a portfolio of key clients, ensuring their satisfaction and identifying opportunities to enhance their experience with tailored solutions.

Customer Retention and Growth: Focus on customer retention strategies, proactively addressing concerns, and ensuring client needs are met. Identify cross-selling and upselling opportunities to maximize customer value.

Client Engagement: Serve as the primary point of contact for clients, maintaining regular communication and meeting with them virtually and onsite to strengthen the relationship.

Data-Driven Strategy: Use customer feedback and performance data to inform strategies aimed at improving client satisfaction, loyalty, and overall service quality.

Customer Lifecycle Management: Guide clients through their entire journey, from onboarding to ongoing relationship management, ensuring they receive exceptional service at every stage.

Your Profile

• Extensive experience in customer relationship management, private banking, or asset management, with a solid track record of working with HNWIs.
• Strong knowledge of blockchain technologies, digital assets, and financial services.
• Exceptional communication, negotiation, and interpersonal skills with a strategic approach to relationship management.
• Outgoing and personable, capable of engaging clients both virtually and in person.
• Proficiency in English and German (C1)

What the Company Offers:

• A role in a rapidly growing, innovative company in the digital asset space.
• Competitive salary package with performance-based bonuses.
• Flexible working arrangements, including remote options.
• Opportunities for professional growth in a dynamic and supportive environment.
• Exciting projects and collaboration with top industry experts.

Ciklo Talent is committed to equal opportunities.