Customer Project Manager Health Systems (Imaging & Image Guided Therapy)

Philips; Madrid; Hybrid; EUR 41,000 - 63,000; Full time

Benefits offered by this job

Flexible/hybrid working

Health and wellbeing benefits

Job summary

Philips in Madrid is seeking a Customer Project Manager Health Systems (Imaging & Image Guided Therapy) to lead installation projects and coordinate the Order Realization and Order Acquisition Processes, ensuring on-time, on-budget delivery.

You will work with sales, site planning, and cross-functional teams, manage project plans in PSA, handle risk and budget, and ensure customer acceptance, with hybrid working and travel as needed.

Qualifications

• Bachelor's or Master Degree level education.
• Experience in equipment installation in healthcare (B2B).
• Proven track record leading project implementation or team coordination.

Responsibilities

• Support Order Acquisition Process (OAP) and site planning.
• Create project plans and budgets; perform risk assessments.
• Lead installation project interface with customer; manage milestones and resources.
• Ensure timely delivery and customer acceptance; escalate issues as needed.

Skills

Project management

Team coordination

Cross-functional collaboration

Communication

Education

Bachelor's or Master degree

Tools

Outlook

Word

Excel

MS Project

Job description

Job Title

Customer Project Manager Health Systems (Imaging & Image Guided Therapy)

Job Description

Customer Project Manager Health Systems (Imaging & Image Guided Therapy) Responsible for the effective execution of the Order Realization Process (ORP) and active Involvement in Order Acquisition Process (OAP). The Project Manager is overall responsible for delivering projects on time, on budget and to required standard.

Your Role

Support Order Acquisition Process (OAP) - Site planning

• Work closely together with the sales team / Key Account Manager to support the OAP.
• Site assessments to understand the local situation and the real customer need.
• Trigger Site Planning to create a site preparation package to get upfront insight in room lay-out and technical specifications.
• Seamless interface between customer and business center aiming to achieve "first time right" room planning and support on-time delivery.
• Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote.

Order Realization Process (ORP) - Installation Project

• Be the main interface during the project towards the customer.
• Create project and milestone date /planning in project management tool (PSA).
• Ensure that all required materials, resources and activities are ordered, planned and executed.
• Weekly review installation project plan with all stakeholders.
• Manage issues according escalation process.
• Manage risks and ensure that the project stays within budget and on-time.
• Organize the execution of the actual installation and required user training.
• Ensure Customer Acceptance (and signed handover document).
• Escalate deviations from plan / budget to Management.
• Able to support full-multi modality projects.

You\'re The Right Fit If You Have

• Bachelor's or Master Degree level education.
• Experience in equipment installation (B2B) at least 2 years of experience in the Healthcare Industry.
• Proven track of leading project implementation or team coordination of both internal and external resources.
• Experience in project management (CAPM or PMP preferred).
• Experience in working within cross functional teams.
• Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow).
• Understanding of Supply Chain Processes.
• Fluent in English, verbal and written in addition to Spanish as local language.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to manage multiple projects at any given time.
• Ability to effectively interact with customers (via phone and face-to-face).
• Ability to effectively interact with members of other departments.
• Familiarity/proficiency with the following: Outlook, Word, Excel, MS Project, and Windows Based.
• Availability to travel when needed.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €40,500.00--€63,420.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for short-time incentive, with your rewards linked to both individual performance and company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This role will be based in Madrid

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you\'re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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