Field Service Engineer

Philips; Madrid; Hybride; EUR 41 000 - 63 000; Plein temps

Avantages offerts par ce poste

Flexible/hybrid working

Paid time off

Health and wellbeing benefits

Diversity & inclusion initiatives

Learning and development opportunities

Résumé du poste

Philips in Madrid is seeking a Field Service Engineer to install, service and maintain our medical technology at customer sites. You will work with cross-functional teams to ensure optimal performance and regulatory compliance while delivering superior customer service.

You should have a technical engineering degree and hands-on service experience with high-tech equipment, along with strong Spanish and good English communication. Travel is required.

Qualifications

• Bachelor’s degree or higher in an engineering discipline relevant to medical technology.
• Hands-on experience servicing medical or high-technology equipment.
• Strong communication skills in Spanish; proficient in English.

Responsabilités

• Install, service and maintain customer sites with a focus on uptime and safety.
• Perform preventive maintenance and field change orders/ installations.
• Identify and solve customer issues; communicate results to Service and Sales as needed.
• Travel as required; coordinate with Service Delivery and Area Manager; ensure regulatory compliance.

Connaissances

Customer service

Regulatory compliance

Spanish language

English language

Field service experience

Medical equipment experience

Formation

Biomedical Engineering degree

Electrical Engineering degree

Telecommunication Engineering degree

Electronics Technology degree

Description du poste

Job Title Field Service Engineer Job Description As a Field Service Engineer- in Central region, by using your strong technical skills you will be providing the best-in-class customer service. As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers. Your role: Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites. Assisting in service repair, preventative maintenance, field change orders / installations. Identifying and solving customer issues, providing the customer with the appropriate communication, and involving Service and Sales teams as appropriate. Operating under required knowledge of regulatory requirement. As a Field Service engineer you will be working as a team member of Service delivery team in Central region and reporting to Area Service Delivery Manager. You're the right fit if you have: University degree in Biomedical Engineering, Electrical Engineering, Telecommunication Engineering and Electronics Technology degree or any other relevant engineering major. Previous hands‑on experience servicing medical or other high technology equipment. Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated. Excellent written and verbal communication skills in Spanish and good level of English Ability to demonstrate superior customer service skills daily - required. Driving license and willingness to travel.

Compensation & benefits Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is €40,500.00-€63,420.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for short‑time incentive, with your rewards linked to both individual performance and company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time‑off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This role will be based in Madrid.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU #InternationalRegion At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. Know Your Rights