Customer Service Coordinator

GE HealthCare; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

GE Healthcare Iberia is seeking a Customer Service Coordinator to support our PDx business across Spain and Portugal. You will become a key partner for customers, distributors, suppliers, and internal teams, ensuring seamless order management through to revenue collection and customer satisfaction.

The role requires strong organizational skills, English and Spanish proficiency, and a proactive, collaborative mindset to drive service excellence and continuous improvement in a dynamic healthcare

Formación

• Previous experience in Customer Service, Order Management, or a similar customer-facing operational role.
• Experience within the healthcare, pharmaceutical, medical device, or life sciences industry is highly valued.
• Strong customer orientation and passion for service excellence.
• Excellent organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced, changing environment.
• Strong analytical thinking and problem-solving capabilities.
• Experience working with Microsoft Office tools and business systems.
• Both written and spoken communication skills in English and Spanish are essential for success in this role.

Responsabilidades

• Acting as the primary point of contact for customers, distributors, suppliers, and internal stakeholders.
• Supporting the full lifecycle of customer orders, from order entry through delivery, invoicing, and revenue collection.
• Coordinating closely with manufacturing sites, logistics providers, commercial teams, and service organizations to ensure operational excellence.
• Managing purchase orders, contracts, service records, and customer data with a high level of accuracy.
• Supporting the installed base of contrast media injectors and associated products.
• Handling returns, complaints, invoice queries, credit notes, and other customer-facing activities with professionalism and efficiency.
• Creating reports, dashboards, and operational insights that support decision-making and business performance.
• Driving continuous improvement initiatives to enhance processes, service quality, and customer satisfaction.
• Building strong relationships across multiple functions and countries to deliver best-in-class customer support.

Conocimientos

Customer Service

Order Management

Healthcare industry

Customer focus

Organizational Skills

Analytical thinking

MS Office

English & Spanish

Herramientas

SAP

Salesforce

EDICOM

Descripción del empleo

Job Description Summary

Are you passionate about delivering exceptional customer experiences and working in a dynamic international environment? Do you enjoy solving complex challenges, collaborating across teams, and making a real impact on patient care?

Job Description Summary

Are you passionate about delivering exceptional customer experiences and working in a dynamic international environment? Do you enjoy solving complex challenges, collaborating across teams, and making a real impact on patient care?

We are looking for a Customer Service Coordinator to join our Iberia team and support our Pharmaceutical Diagnostics (PDx) business, including Contrast Media, Radiopharmaceuticals, PET products, and Contrast Media Injectors.

In this role, you will become a key partner for customers, distributors, suppliers, and internal stakeholders, ensuring seamless operations from order management to revenue collection while contributing directly to customer satisfaction and business growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

As a Customer Service Coordinator, you will be at the center of our operations, ensuring an outstanding experience for customers across Spain and Portugal.

• Acting as the primary point of contact for customers, distributors, suppliers, and internal stakeholders.
• Supporting the full lifecycle of customer orders, from order entry through delivery, invoicing, and revenue collection.
• Coordinating closely with manufacturing sites, logistics providers, commercial teams, and service organizations to ensure operational excellence.
• Managing purchase orders, contracts, service records, and customer data with a high level of accuracy.
• Supporting the installed base of contrast media injectors and associated products.
• Handling returns, complaints, invoice queries, credit notes, and other customer-facing activities with professionalism and efficiency.
• Creating reports, dashboards, and operational insights that support decision-making and business performance.
• Driving continuous improvement initiatives to enhance processes, service quality, and customer satisfaction.
• Building strong relationships across multiple functions and countries to deliver best-in-class customer support.

Why this role matters

Every order, every shipment, and every customer interaction contributes to helping healthcare professionals access critical diagnostic solutions.

By joining our team, you will play an essential role in ensuring that hospitals, clinics, and healthcare providers receive the products and support they need to deliver better patient outcomes.

Qualifications And Requirements

• Previous experience in Customer Service, Order Management, or a similar customer-facing operational role.
• Experience within the healthcare, pharmaceutical, medical device, or life sciences industry is highly valued.
• Strong customer orientation and passion for service excellence.
• Excellent organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced, changing environment.
• Strong analytical thinking and problem-solving capabilities.
• Experience working with Microsoft Office tools and business systems.
• Both written and spoken communication skills in English and Spanish are essential for success in this role.

Nice to have

• Knowledge of diagnostic imaging, contrast media, radiopharmaceuticals, PET products, or injector systems.
• Experience with ERP and CRM platforms such as SAP and Salesforce.
• Familiarity with EDICOM and healthcare industry processes.
• Portuguese

We Are Looking For Someone Who Is

• Customer-focused and solution-oriented
• Proactive and self-motivated
• Collaborative and relationship-driven
• Adaptable and resilient under pressure
• Curious, eager to learn, and continuously improve
• Comfortable working with data and operational metrics
• Capable of leading initiatives and driving positive change.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No