Customer Onboarding Specialist - French Market

Amenitiz; España; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Stock options

Health insurance

25 days holidays

Lunch allowance (€10/day) with Kombo

Flexible benefits

On-demand salary access

Book and team library

Job summary

Amenitiz is seeking a Customer Onboarding Specialist to guide independent hoteliers and property owners through the platform, ensuring they launch confidently and gain value from day one.

The role is hands-on, customer-facing, and impacts product adoption and customer satisfaction. You will collaborate with your Team Lead to follow clear processes and grow expertise in SaaS and customer experience.

Qualifications

• 1+ years in a customer-facing role; travel tech background a strong plus.
• Proficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk.

Responsibilities

• Guide new customers through onboarding to ensure a smooth launch on the Amenitiz platform.
• Train hoteliers to become autonomous and self-sufficient users.
• Build strong relationships with customers to contribute to satisfaction and retention.
• Serve as a reliable onboarding point of contact, understanding needs and recommending solutions.
• Collaborate with Team Lead and teammates to maintain a high-quality onboarding experience.
• Share customer feedback to continuously improve onboarding processes.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Tools

Excel

Stripe

Notion

Intercom

Zendesk

Job description

About the role

As a Customer Onboarding Specialist at Amenitiz, you are one of the first people a new customer works with after signing. Your role is to guide independent hoteliers and property owners through the platform, ensure they launch with confidence, and set them up to get real value from day one.

This is a hands-on, customer-facing role with direct and visible impact on product adoption and customer satisfaction. You will work closely with your Team Lead and teammates, following clear processes while developing your expertise in SaaS and customer experience.

Your mission

• Guide new customers through the onboarding process, ensuring a smooth and confident launch on the Amenitiz platform
• Train hoteliers in a practical and engaging way, helping them become autonomous and self-sufficient users
• Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention
• Serve as a reliable point of contact during onboarding - understanding customer needs and helping them find the right solutions
• Collaborate closely with your Team Lead and teammates to deliver a consistent, high-quality onboarding experience
• Share customer feedback and observations with the team to continuously improve how we onboard new clients

About you

• Native French speaker and proficiency in English. Either Spanish is a plus.
• 1+ years of experience in a customer-facing role; travel tech background is a strong plus
• You explain complex topics clearly and adapt your communication style to different customers and contexts
• Curious, proactive, and comfortable asking for feedback and support
• Organised and reliable, with a genuine interest in growing your skills in a team environment
• Proficient in Excel; familiarity with tools such as Stripe, Notion, Intercom, or Zendesk is a plus

Our offer

• Competitive salary with performance-based incentives
• Stock options with a progressive vesting schedule
• Comprehensive health insurance
• 25 days of holidays from day one, rising to 28 after your first year and 30 after two years
• €10 a day for lunch through our virtual canteen, Kombo, every day you work from the office
• Flexible benefits - save on meals, childcare, transportation, and training with our tailored remuneration options
• On-demand salary access - no need to wait until the end of the month
• Any book, purchased for you, plus access to a shared team library
• An international team of 35+ nationalities based in one of Europe’s leading tech hubs

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