Customer Growth Analyst EMEA

Rocketlab7; Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Health insurance

Great work environment

Flexible benefits

Potential to become permanent

Work-life balance philosophy

Descripción de la vacante

Rocket Lab in Madrid is seeking a Customer Growth Analyst to manage client relationships, drive retention, upsell opportunities, and align cross-functional strategies with Sales and Operations.

The role is a temporary maternity cover based in Madrid, with flexible hours and opportunities to become permanent depending on business needs. English proficiency required; experience in mobile advertising preferred.

Formación

• 3+ years of Account Management experience.
• Minimum 1 year in Mobile Advertising industry.
• Strong communication and negotiation skills.
• Goal-driven mindset and results-oriented.
• Excellent organizational and time-management abilities.
• Fluent in English.

Responsabilidades

• Manage client relationships and onboarding.
• Lead meetings to review performance and growth opportunities.
• Oversee billing processes and resolve client concerns.
• Collaborate with Sales and Operations to align KPI and acquisition strategies.
• Prepare performance reports for clients.

Conocimientos

Account Management

Mobile Advertising

Communication

Negotiation

Time Management

Teamwork

Fluent English

Descripción del empleo

Rocket Lab is a leading mobile ad-tech company that empowers app marketers to acquire and retain high-quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value.

We are looking for a Customer Growth Analyst who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle.
This role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4-6 months).

As a Customer Growth Analyst, you will be responsible for:

Client Management

• Build strong, long-lasting relationships with clients, understanding their business needs and objectives.
• Lead the onboarding process for new clients.
• Lead meetings to review performance and identify growth opportunities.
• Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns.

Retention, Upselling & Renewals

• Develop and implement proactive retention strategies to reduce churn and increase loyalty.
• Identify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.

Strategy & Market Research

• Stay on top of digital marketing and mobile app trends to inform strategic planning.
• Conduct market research to bring clients industry best practices and innovative solutions.

Team Collaboration

• Collaborate with cross-functional teams on user retention and acquisition strategies.
• Prepare performance reports and address client concerns quickly.
• Work with Sales to align acquisition strategies and with Operations to review KPIs.

Competencies needed

• 3+ years of experience in Account Management positions
• At least 1 year of experience in the Mobile Advertising industry
• Strong communication and negotiation skills
• Goal-driven mindset
• Excellent organizational and time-management skills, with the ability to work independently but also to collaborate and participate as a team player
• Fluent in English is a must

We offer

• Flexible hours
• Work Balance Philosophy
• Great work environment
• Health insurance
• Flexible benefits to enjoy every month
• Potential for this role to evolve into a permanent position, depending on business needs

We look forward to seeing you soon in our team!