Customer Care & Tech Advisor (Dutch Speaking) -Alicante - Up to€2,094/mo + Bonus

Next Job Abroad; Madrid; Hybride; EUR 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Company-provided accommodation (reloc)

Hybrid work model after onboarding

Résumé du poste

Next Job Abroad is seeking a Dutch-speaking Customer & Tech Support Specialist to join our international team in Alicante or Málaga, Spain. You will assist Dutch customers via phone, chat, and email, covering mobile plans, home internet, and TV setups, with focus on clear, friendly service and value-added options.

You'll work with a collaborative team, receive training, and have opportunities for cross-selling, growth, and a hybrid work model after onboarding.

Qualifications

• Dutch: native or C2-level (spoken and written).
• English: B1 intermediate level or higher (for internal communication and training).
• Strong communication with empathy and solution orientation.
• Comfort with cross-selling with training provided.

Responsabilités

• Handle inquiries via phone, chat, and email with clarity and empathy.
• Provide technical guidance for SIM setup, data activation, and TV box configuration.
• Offer step-by-step assistance for standard and basic technical questions.
• Identify opportunities for cross-selling and upselling with no prior sales experience required.
• Maintain accurate customer records in the database.
• Collaborate with a Dutch-speaking team in a welcoming office environment.

Connaissances

Dutch language proficiency

English language proficiency

Tech-savvy

Customer focus

Cross-selling aptitude

Outils

CRM software

Description du poste

Ready to Build Your Career Under the Spanish Sun?

Are you looking to take your customer service skills to Spain? Join our dynamic, international team in beautiful Alicante or Málaga! We are seeking enthusiastic, Dutch-speaking Customer & Tech Support Specialists to support customers of one of the Netherlands' leading telecommunications and digital providers. Whether you are already living locally in Spain or ready to embark on a new adventure abroad, this is your opportunity to combine professional growth, tech support, and customer care with an incredible Mediterranean lifestyle!

About The Role

As a Dutch Support Specialist, you will serve as the friendly, solution-oriented connection for Dutch customers reaching out via phone, chat, and email regarding their mobile plans, home internet, and TV setups. Your goal is to deliver clear, top-tier service while keeping an eye out for tailored options that add real value to the customer's experience.

Key Responsibilities

• Inbound Customer Support: Handle customer inquiries via phone, chat, and email with clarity, empathy, and efficiency
• Technical Assistance & Troubleshooting: Help customers set up SIM cards, activate mobile data, configure TV set-top boxes, and resolve home internet connectivity issues
• Solution-Oriented Guidance: Deliver friendly, step-by-step assistance for both standard customer service questions and basic technical issues
• Commercial Awareness: Identify natural opportunities for cross-selling and upselling upgraded products or services (no prior sales experience required—full training provided)
• Data Management: Maintain accurate, up-to-date customer interaction records in the database
• Teamwork: Work closely alongside a supportive, collaborative team of fellow Dutch speakers in an engaging office environment

Examples of Typical Customer Questions

• Mobile: "How do I install my new SIM card?" or "How do I activate mobile data on my device?"
• Home Internet & TV: "My internet connection is running slowly, what steps can I take?" or "How do I connect and set up my new TV box?"

Requirements

Language Proficiency

• Dutch: Native or C2-level proficiency (spoken and written)
• English: B1 intermediate level or higher (for internal communication and training)

Skills & Experience

• Customer Focus: Strong communication skills with an empathetic, solution-oriented mindset
• Commercial Comfort: Comfortable with cross-selling and upselling during customer interactions (previous sales experience is not required; comprehensive training is provided)
• Tech-Savvy: Good computer literacy, comfortable navigating multiple systems simultaneously, and quick to learn new digital tools
• Work Ethic: Proactive, efficient, reliable, and eager to learn and grow professionally

Legal Requirements

• Must hold a valid EU Passport or a valid Spanish Work Permit / Residency with full legal rights to live and work in Spain

Schedule & Availability Requirements

• Working Hours: Operational hours are Monday-Friday between 08:00-20:00 and Weekends between 09:00-17:30
• Weekly Commitment: Available 5 days per week with flexible contract options (39, 36, 34, 32, 30, or 25 hours per week)
• Mandatory Availability:
  • Monday morning availability is required
  • Friday evening availability is required
  • Must be available to work up to 3 evening shifts per week (until 20:00)
  • Must be available to work 2 weekends per month
  • Willingness to adjust daily hours based on operational workload (without impacting total contract hours or salary)

Benefits

Compensation & Contract

• Competitive Base Salary: Tiered monthly gross salary based on your selected workload:
  • 39 hours/week: €2,094 gross/month
  • 36 hours/week: €1,933 gross/month
  • 34 hours/week: €1,826 gross/month
  • 32 hours/week: €1,718 gross/month
• Monthly Bonus: Performance-based bonus of up to 15% of your monthly gross salary
• Contract Security: Permanent Spanish employment contract under Spanish labor law and the Contact Center Collective Agreement from Day 1 (includes a standard 2-month probation period)

Relocation & Local Hiring Packages

• For Candidates Relocating to Spain: Choose between two comprehensive relocation packages:
  • Option A (Relocation Allowance): €750 cash compensation allowance (paid together with your 2nd monthly salary) + reimbursement for travel expenses to Spain
  • Option B (Company Accommodation): 1 month of company-provided shared accommodation (subject to room availability verified during interviews) + reimbursement for travel expenses to Spain

Training & Work Model

• Paid Onboarding: 4 weeks of fully paid, structured training:
  • 2 weeks of interactive classroom training
  • 1 week of practical on-the-job training
  • 1 week of dedicated coaching
• Flexible Work Model: First 3 months are fully on-site. After completing 3 months, you become eligible for a hybrid work model (working 2-3 days per week from home based on performance)

Additional Company Perks

• Administrative Assistance: Full dedicated HR support for local Spanish onboarding, including assistance with your Spanish Social Security registration and NIE paperwork guidance
• Career Development: Real internal progression paths into senior roles such as Team Leader, Trainer, QA Specialist, or Management
• Work Culture: Join an award-winning international company working directly alongside friendly, Dutch-speaking colleagues in vibrant coastal cities