Customer Experience & Sales Expert

Apple, Inc.; Murcia; On-site; EUR 21,000 - 32,000; Full time

Job summary

Apple Retail is seeking an Expert to leverage deep product knowledge and deliver an exceptional customer experience. You will focus on selling products and services, educating customers on ownership options, and mentoring others to achieve results.

Stay up to date with Apple offerings and share knowledge with peers while supporting customers across the store. You will contribute to an inclusive environment and demonstrate Apple's inclusion values daily.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Deliver top-performing sales and customer experience results.
• Personalize solutions based on customer needs and communicate them clearly.

Responsibilities

• Demonstrate and sustain high-quality sales and service to Apple customers by understanding needs, presenting products and services, and educating customers on relevant ways to buy.
• Stay knowledgeable about Apple products, services, purchase options, and store processes.
• Support peers by sharing knowledge about products and purchase options and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other store areas as needed.
• Contribute to an inclusive environment by respecting differences and learning from others, embodying Apple's values of inclusion and diversity.

Skills

Knowledge of Apple products

Top sales results

Personalized solutions

Job description

Apple Retail is seeking an Expert to leverage deep product knowledge and deliver an exceptional customer experience. You will focus on selling products and services, educating customers on ownership options, and mentoring others to achieve results.

Stay up to date with Apple offerings and share knowledge with peers while supporting customers across the store. You will contribute to an inclusive environment and demonstrate Apple's inclusion values daily.