Expert

Apple, Inc.; Barcelona; On-site; EUR 24,000 - 34,000; Full time

Job summary

Apple Retail is seeking an Expert who deeply understands Apple products and services, excels at selling and delivering an exceptional customer experience inside the Apple ecosystem.

You will stay up to date on product options, support peers, and contribute to an inclusive store culture while handling multiple customers and tasks.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Proven ability to deliver top sales and customer experience results.
• Personalize solutions based on customer needs and communicate them effectively.
• Care, learning, and presentation skills used to resolve customer concerns.

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by understanding needs, identifying opportunities, presenting products/services, and educating customers on purchase options.
• Stay knowledgeable about Apple products, services, and purchase options and sales processes.
• Support peers by sharing knowledge about Apple products/services and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks including customer service in other areas of the store.
• Contribute to an inclusive environment by respecting differences and learning.

Skills

Apple products knowledge

Top sales performance

Personalized solutions

Care & presentation

Multi-tasking in fast-paced env

Team knowledge sharing

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Be proficient in the local language, both written and spoken (sign language supported).