Specialist: Seasonal, Part-time

Apple, Inc.; Barcelona; On-site; EUR 21,000 - 32,000; Full time

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by understanding customer needs and delivering an outstanding service experience. You will tailor recommendations, educate customers on product options, and collaborate with peers to promote ownership opportunities in a dynamic store environment.

You’ll stay up to date on Apple products and services, contributing to an inclusive atmosphere and helping customers across the store while maintaining accuracy and following store guidance.

Qualifications

• Knowledge of Apple products and services.
• Ability to tailor solutions to customer needs and explain them clearly.
• Comfort with a fast-paced environment and handling multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay informed about Apple's products, services, purchase options, and sales processes.
• Support peers by sharing product knowledge and assisting with ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Provide customer service across store areas as needed.

Skills

Apple product knowledge

Personalize solutions

Multi-task in fast-paced environment

Team player

Curious and eager to learn

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

You should also be proficient in the local language, both written and spoken (sign language supported).