Specialist: Seasonal, Part-time

Apple, Inc.; Valencia; On-site; EUR 21,000 - 27,000; Full time

Job summary

Apple Retail in Valencia, Spain seeks a Specialist to deliver an exceptional customer service experience and to help customers find ownership opportunities for Apple products and services.

You will ask questions to understand needs, customize recommendations, and stay informed on Apple products and purchase options while supporting peers and maintaining accuracy across store processes.

Qualifications

• Availability to work nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver excellent service by understanding customer needs and recommending products and services.
• Stay up to date on Apple products, services, purchase options, and Sales processes.
• Support peers by sharing knowledge about Apple products and purchase options, and assist in ownership opportunities.

Skills

Product knowledge

Customer service

Multi-tasking

Teamwork

Curiosity

Confidentiality

Learning mindset

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

You should also be proficient in the local language, both written and spoken (sign language supported).