Customer Experience & Office Coordinator

Solsbury Pure Energy Sl; Blanca; On-site; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Flagship store location

Professional growth opportunities

Ongoing training

Job summary

Solsbury Pure Energy is seeking a full-time Customer Experience & Office Coordinator (40 hours/week) to join our Costa Blanca team. You will be the face of Solsbury, greeting high-end clients, coordinating inquiries, and supporting the sales and operations teams.

Fluency in Dutch, English and Spanish is essential, as well as outstanding communication, organization, initiative, and a valid driving licence. We offer a gross annual salary between €32,000 and €38,000, a stable full-time role,

Qualifications

• Senior administrative, hospitality, premium reception, or client-facing experience.
• Fluency in Dutch, English and Spanish (spoken and written).
• Outstanding communication and customer service skills.
• Highly organized, proactive and solution-oriented mindset.
• Ability to anticipate needs and take initiative.
• Strong multitasking and prioritization skills.
• Comfortable with modern office software and CRM systems.
• Positive attitude and team spirit.
• Valid driving license.

Responsibilities

• Welcome high-end clients and partners at the flagship store to reflect premium standards.
• Manage the info@ inbox, handle calls, and coordinate client inquiries.
• Schedule Energy Strategy Calls for the sales team and ensure timely follow-ups.
• Support management with day-to-day administrative tasks and operations.
• Ensure smooth office operation and deliver exceptional client experience.
• Represent Solsbury Pure Energy with professionalism and attention to detail.

Skills

Dutch fluency

English fluency

Spanish fluency

Office software & CRM

Tools

CRM software

Office suite

Job description

Location: Altea – Costa Blanca, Spain

Our Energy-as-a-Service platform is expanding rapidly. We are looking for a full-time Customer Experience & Office Coordinator (40 hours/week) to join our team. This is a great opportunity for a dedicated professional who brings energy, maturity, and a positive mindset to our high-end work environment.

We do not just sell installations. We deliver comfort, security, and peace of mind. We specialize in high-end, turn-key solutions exclusively for premium residential villas, including solar, home batteries, climate controle, and smart home systems.

Your Role

• The Face of Solsbury: Welcome high-end clients and business partners to our flagship store, ensuring every visit reflects our premium standards.
• Client Communication: Manage the info@ inbox, handle incoming calls, and professionally coordinate all client enquiries.
• Schedule Coordination: Organize Energy Strategy Calls for our sales team and ensure an efficient follow-up process.
• Management Support: Assist the management team, particularly the Director of Operations & Finance, with day-to-day administrative and organizational tasks.
• Office Coordination: Help ensure the smooth operation of the office while contributing to exceptional client experience.
• Brand Ambassador: Represent Solsbury Pure Energy through professionalism, attention to detail, and the level of service our clients expect.

What We Are Looking For

• Proven experience in a senior administrative, hospitality, premium reception, customer service, or client-facing role.
• Fluency in Dutch, English, and Spanish, both spoken and written.
• Outstanding communication and customer service skills.
• A highly organized, proactive, and solution-oriented mindset.
• The ability to anticipate needs and take initiative.
• Strong multitasking and prioritization skills.
• Comfortable working with modern office software and CRM systems.
• A positive attitude and genuine team spirit.
• A valid driving license.

Why is Dutch important?

A significant proportion of our clients are international homeowners from the Netherlands and Belgium, alongside other European markets. The ability to communicate fluently in Dutch, English, and Spanish is essential to delivering the premium, personal service experience that defines Solsbury Pure Energy.

What We Offer

• Gross annual salary between €32.000 and €38.000, depending on experience, language skills, and demonstrated capabilities.
• A stable full-time position within a fast-growing and ambitious company.
• Structured working hours and a professional environment focused on quality and service.
• A role with genuine responsibility and visibility within the organization.
• Real opportunities for professional growth as the company continues to expand.
• Ongoing training on our products, services, and customer experience standards.
• An international, respectful, and dynamic working environment.
• A beautiful flagship store and office in one of the most attractive locations on the Costa Blanca.
• The opportunity to contribute to an innovative platform within the premium residential energy sector.
• A culture built on trust, professionalism, respect, and continuous improvement

Is this role right for you?

If you’re looking for just another administrative job, this is not it. We are building something different and we expect the same dedicated mindset from our team members. This role is ideal for someone who enjoys taking ownership, contributing ideas, and having a direct impact on the experience of our clients. We are looking for a person who wants to be part of an ambitious project, create value every day, and grow professionally alongside a company with a clear long-term vision.

Smart Energy. No surprises. Welcome to Solsbury Pure Energy.