Customer Experience Consultant

APM Terminals Gothenburg; Paterna; On-site; EUR 25,000 - 30,000; Full time

Job summary

Maersk in Valencia, Spain is seeking a Customer Experience Agent to manage end-to-end shipment processes, coordinate with stakeholders, and deliver frontline service to shippers and customers.

You will monitor timelines, submit documentation, resolve inquiries quickly, and help strengthen customer relationships in a dynamic global logistics environment.

Qualifications

• A couple years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both Spanish and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service excellence and customer centricity.
• Results-oriented mindset.
• Strong organizational skills and the ability to perform under pressure.
• A team-player attitude with a collaborative approach to achieving business goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with a strong sense of urgency and persistence.
• Positive, proactive, and solution-oriented attitude.

Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

Job description

Customer Experience Agent

Location: Valencia, Spain

What We Offer

At Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth.

Key Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of end-to-end shipments.
• Deliver added value to customers by leveraging strong business knowledge and process understanding.
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• Support customer retention and identify cross-selling and upselling opportunities.
• Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• Comply with customer-specific SOPs and monitor relevant KPIs.

We Are Looking For

• A couple years of experience in logistics, supply chain, project logistics or related fields.
• Fluency in both Spanish and English.
• Excellent communication skills and confidence when coordinating with multiple stakeholders.
• Strong stakeholder management and relationship-building skills.
• A passion for customer service excellence and customer centricity.
• Results-oriented mindset.
• Strong organizational skills and the ability to perform under pressure.
• A team-player attitude with a collaborative approach to achieving business goals.
• Good understanding of operational processes.
• Ability to drive issues to resolution with a strong sense of urgency and persistence.
• Positive, proactive, and solution-oriented attitude.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.