Customer Experience Consultant

APM Terminals Gothenburg; Valencia; On-site; EUR 22,000 - 28,000; Full time

Job summary

Maersk is seeking a Customer Experience Agent based in Valencia, Spain. You will manage end-to-end shipments, coordinate with shippers, KAMs, and other stakeholders to ensure seamless operations and timely documentation.

You will deliver proactive customer service, resolve queries efficiently, and help drive retention and cross-selling opportunities while maintaining a strong customer-centric approach in a dynamic logistics environment.

Qualifications

• Fluent in Spanish and English.
• Excellent communication with multiple stakeholders.
• Strong stakeholder management and relationship-building.
• Passion for customer service excellence and customer-centricity.

Responsibilities

• Manage and monitor end-to-end shipment process.
• Coordinate with stakeholders involved in shipment handling.
• Deliver value to customers by leveraging business knowledge and process understanding.
• Resolve queries from shippers, customers, and Key Account Managers promptly.
• Maintain proactive communication and participate in customer conference calls.
• Support customer retention and identify cross-selling opportunities.
• Comply with customer SOPs and monitor KPIs.

Skills

Fluent Spanish

Fluent English

Communication skills

Stakeholder management

Customer service excellence

Results-oriented

Organizational skills

Team player

Operational processes

Problem solving

Job description

Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? Do you enjoy working in a fast-paced environment?Then this role is for you!We have an exciting opportunity to join our team as a Customer Experience Agent ! This position is based in Valencia, SpainYou'll be joining an exceptional team that is passionate about delivering outstanding service to our customers and creating seamless logistics solutions worldwide.What We OfferAt Maersk, we put you in the driver's seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. Key Responsibilities Manage and monitor the end-to-end shipment process. Coordinate with various stakeholders involved in shipment handling. Orchestrate the overall flow of end-to-end shipments. Deliver added value to customers by leveraging strong business knowledge and process understanding. Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner. Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence. Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status. Support customer retention and identify cross-selling and upselling opportunities. Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations. Partner with KCMs and Commercial teams to establish and strengthen customer relationships. Comply with customer-specific SOPs and monitor relevant KPIs.We Are Looking For A couple years of experience in logistics, supply chain, project logistics or related fields. Fluency in both Spanish and English . Excellent communication skills and confidence when coordinating with multiple stakeholders. Strong stakeholder management and relationship-building skills. A passion for customer service excellence and customer centricity. Results-oriented mindset. ️ Strong organizational skills and the ability to perform under pressure. A team-player attitude with a collaborative approach to achieving business goals. ️ Good understanding of operational processes. Ability to drive issues to resolution with a strong sense of urgency and persistence. Positive, proactive, and solution-oriented attitude.Ready to Join Us?We look forward to receiving your application and learning more about you! Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .