Global Control Tower Lead

APM Terminals; Comunidad Valenciana; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Maersk seeks a Control Tower Operations Lead based in Valencia to drive the global logistics network's implementation and ongoing operation. You will ensure operational readiness, govern end-to-end execution, and lead cross-functional coordination to deliver stable, efficient, and customer-focused service.

You will translate network design into operational reality by establishing processes, managing risks, driving governance, and pursuing continuous improvement across the supply chain, while

Formación

• Experience in Control Tower or end-to-end logistics operations.
• Knowledge of multimodal logistics and supply chain processes.
• Proven track record leading large-scale operational transitions.
• Strong ability to influence across functions and levels.

Responsabilidades

• Lead operational readiness activities including process design and go-live planning.
• Establish governance routines to monitor performance and resolve issues.
• Own Control Tower standards for planning, booking, milestones, and escalations.
• Embed routing guides, service rules, lead times into daily operations.
• Collaborate with Procurement, Network Planning, IT, and external partners.
• Monitor performance, identify improvements, drive corrective actions.
• Lead post-go-live stabilization and root-cause analysis.
• Manage risks across suppliers, transport providers, terminals, systems.

Conocimientos

Governance leadership

Process design & implementation

Stakeholder management

Problem solving

Communication skills

Change management

Cross-functional collaboration

Descripción del empleo

We are seeking a Control Tower Operations Lead to drive the successful implementation and ongoing operation of a global logistics network. Based in Valencia, this role will ensure operational readiness, govern end-to-end execution, and lead cross-functional coordination to deliver stable, efficient, and customer-focused operations. You will play a key role in translating network design into operational reality by establishing processes, managing operational risks, driving governance, and ensuring continuous improvement across the supply chain.

Key Responsibilities

• Lead operational readiness activities, including process design, SOPs, training, and go-live planning.
• Establish and drive governance routines to monitor performance, manage risks, and ensure timely resolution of operational issues.
• Own Control Tower operational standards covering planning, booking coordination, milestone tracking, exception management, and escalation processes.
• Ensure routing guides, service rules, lead times, and operational procedures are effectively embedded into daily operations.
• Collaborate closely with Procurement, Network Planning, Operations, IT, and external partners to support successful service delivery.
• Monitor operational performance, identify improvement opportunities, and drive corrective actions.
• Lead post-go-live stabilization activities, root-cause analysis, and continuous improvement initiatives.
• Manage operational risks across suppliers, transport providers, terminals, systems, and other critical dependencies.

What We Are Looking For

• Experience in Control Tower operations, logistics, transportation, supply chain, or network operations.
• Strong knowledge of multimodal logistics and end-to-end supply chain processes.
• Proven experience leading operational governance, process implementation, and large-scale operational transitions.
• Strong stakeholder management skills with the ability to influence across multiple functions and organizational levels.
• Excellent problem-solving, risk management, and decision-making capabilities.
• Strong communication and change management skills in a fast-paced, international environment.
• Ability to drive operational excellence while balancing standardization, customer requirements, and business objectives.

Why Join Us?

This is an exciting opportunity to help shape a critical logistics network, working with global stakeholders to deliver operational excellence, enhance customer experience, and drive continuous improvement in a dynamic and growing environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.