Customer Experience Agent intern

Fairmont Hotels & Resorts; Barcelona; Presencial; EUR 10.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount travel packages

Young international team

Descripción de la vacante

VeryChic is seeking a multilingual Customer Service intern to join our Barcelona team. You will welcome customers by phone and email, assist with online bookings, and ensure bookings are correctly received by partners. You will handle special requests, manage changes, and help organize activities and travel documents.

We value a proactive, learning-minded attitude and fluency in French, English, and Spanish. English and Spanish proficiency, plus knowledge of MS Office, are essential.

Formación

• Native French speaker and fluent in English and Spanish.
• Interest in sales and business development with a customer-oriented approach.
• Positive attitude, eager to learn, proactive mindset.
• Excellent verbal and written communication skills.

Responsabilidades

• Welcome and assist customers by phone and email.
• Support travelers with their online bookings.
• Ensure bookings have been properly received by partners.
• Handle customers' special requests.
• Manage booking modifications and cancellations.
• Oversee administrative aspects, including organizing activities and transfers.
• Sending travel documents.
• Contribute to achieving the company's performance and customer satisfaction goals.

Conocimientos

French (native)

English

Spanish

Customer service

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

VeryChic is a leading European travel platform specialized in exclusive luxury hotel and travel deals. Part of the Accor Group, we partner with over 8,000 hotels in 82 countries and serve millions of travelers worldwide. With an international and dynamic team, we offer students and young professionals the opportunity to grow their careers in a fast-paced, multicultural, and innovative environment.

Job Description

Are you passionate about travel, driven by customer relations, and eager to grow in a dynamic, young, and international environment? Join the VeryChic Customer Service team and support our travelers throughout their journey, from booking to their stay.

• Welcome and assist customers by phone and email.
• Support travelers with their online bookings.
• Ensure that bookings have been properly received by our partners.
• Handle customers' special requests.
• Manage booking modifications and cancellations.
• Oversee administrative aspects, including:
• Organizing activities and transfers.
• Sending travel documents.
• Contribute to achieving the company's performance and customer satisfaction goals.

Requirements

• Native French speaker and fluent in both English and Spanish.
• Strong interest in sales and business development, with a customer-oriented approach.
• Positive attitude, eagerness to learn, and a proactive mindset.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Enjoy challenges and customer interaction.
• Knowledge of project management and data analysis is a plus.
• Eligible to sign a 6-month internship agreement starting January 2027.

What VeryChic offers you

• A modern, bright open-plan office ideally located in the Eixample district of Barcelona.
• Office amenities, including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area.
• Exclusive discounts on our travel packages for you and your family.
• A young, dynamic, international, and supportive team.